Claims Excellence Award – The property insurance claims management team here at Aspray head office in Darwen are celebrating being named a finalist in the Third Party Claims Management Team of the Year category of the prestigious Insurance Times Claims Excellence Awards 2018, for the 3rd time running!

Insurance Times Claims Excellence Award

The Insurance Times Claims Excellence Awards recognise excellence from companies who have direct relationships with policyholders who need to make a property damage insurance claim.  Aspray are delighted to once again to be recognised for the way they assist policyholders throughout the UK in the hour of need!  We work with both residential and commercial property owners nationwide, helping to ensure that they all receive their full entitlement from their insurance policy and their property is reinstated to its pre-loss condition as swiftly as possible.

Our customers have typically seen their property adversely affected by flooding, storm damage, fire, escapes of water, theft, or other impacts. Our expert team offers round-the-clock support to those experiencing such distressing situations, helping to relieve their stress.

Claims paper work

We do this by representing the insured property owner in negotiations with their insurer’s representatives and project-managing the property owners’ claim from start to finish, using vetted contractors to complete the repair works.

Being shortlisted for this Insurance Times Claims Excellence Award shows how successfully our ‘Treating Customers Fairly’ ethos has been embedded within our company culture.  We offer the same high standards in all parts of the country, wherever we, or our professional  and friendly franchisees, have a customer touchpoint.

As our MD, James Whittle says: “We have ingrained high-quality and exceptional customer service delivery into every aspect of our business.  Our Treating Customers Fairly programme represents a philosophy on which we continually build, to further perfect the service we provide.  Given all the hard work that goes into this, we are naturally delighted to be recognised in the Insurance Times Claims Excellence Awards 2018 once again.”

We will find out whether we scoop the prize at a glittering awards ceremony in London, on May 10.  Fingers crossed!

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