Aspray (Central and West London)

Contacts: Audrey HageJoe Bou-DaherPalak Thakkar
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About Us
We Deal with all Residential and Commercial Property Damage Insurance Related Repair Claims, such as….
- Water Damage Repair
- Fire Damage Repair
- Flood Damage Repair
- Impact Damage Repair
- Storm Damage Repair
- Criminal Damage Repair
Helping People Make Successful Buildings Insurance Claims.
If your home or business has been damaged, Aspray (Central and West London) could help you achieve a fair settlement from your insurer, and working with vetted contractors, we aim to reinstate your property to its pre-loss condition as swiftly as possible.
Fire, flood, water damage, storms, impact or criminal damage; no matter the problem, an Aspray project manager could help.
Whether you have suffered damage to your home, buy-to-let property or business premises call Aspray (Central and West London) to book an appointment with your local project manager.

WINNER of the Long Term Excellent Service Award
Aspray National Conference 2019
Business/Personal Profile
West London Property Claims Ltd was incorporated by Prasanna Perera in 2011 and has been in successful operations since then trading as Aspray (West London).
In March 2016, Audrey Hage and Joe Bou-Daher joined the company as directors, bringing additional expertise and assets to the existing business.
Prasanna is an ex-IT Professional with management and team leading experience, which is complemented with sales knowledge and people skills. He has built up a successful reputation as a Loss Assessor within a very short period helping many policyholders with their property damage insurance claims.
Building reinstatement expertise is another trait, and this skill is met by Joe and his team who has over 30 years’ experience in the building restoration and reinstatement industry.
Audrey, an Architect with a project management background, is acting as the company’s administrator and manager; making sure efficient and effective business operations within the organisation leading to the utmost customer satisfaction.
Read more about Aspray Central and West London your neighbourhood loss assessor.
Water
Water damage is one of the most common causes of residential or commercial buildings insurance claims. A leaky or frozen pipe can sometimes lead to extensive, and sometimes expensive, damage to your property and its contents.
If you experience water damage, Aspray could help by negotiating with your insurance company or their loss adjuster, drying out your property if necessary and instructing vetted contractors to complete reinstatement works.
Fire
Suffering a fire in your residential or commercial property can be destressing and the damage caused can, in some cases, be catastrophic. Aspray could help restore your home or business to its pre-loss condition, providing a helping hand when you may need it most.
Where applicable, if your residential property is damaged an Aspray loss assessor will arrange temporary accommodation for yourself and your family should you be unable to remain in your property while repairs are carried out.
Storm
Adverse weather conditions are out of your control and a severe storm can cause damage to various aspects of your residential or commercial property. High winds, heavy rain, hail and snow can all potentially cause harmful effects to your home or business, from broken roof tiles to an uprooted tree landing on your house or business.
Damage caused by a storm can take many forms however, our project managers are experienced at reinstating properties that have been affected by extreme weather conditions.
Flood
Extreme floods have been prominent across the UK over the past few years, with home and business owners suffering extensive damage, leaving them without a habitable property for extended periods of time.
If your property has been flooded, Aspray (Central and West London) could, were applicable, arrange temporary accommodation and begin organising the cleaning and stripping of fixtures, fittings and furnishings that have been damaged because of the flood.
Impact
Predominately caused by a vehicle colliding with your residential or commercial property or boundary, the physical damage of impact can be big enough and Aspray (Central and West London) understand that the emotional impact could be even greater. The property owner can usually recover the cost of the damage under their own policy and then your insurances can often pursue a recovery of costs against the offending motorist.
Our most frequently asked question - What is the difference between a Loss Assessor and a Loss Adjuster?
A loss assessor works in the best interests of the policyholder. Sometimes known as a public loss adjuster, a loss assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.
In 2005, it became a legal requirement for all loss assessors to be regulated by the Financial Conduct Authority (FCA) to ensure that insurance claim management meets specific standards. Aspray Ltd is authorised and regulated by the Financial Conduct Authority and can be found on the FCA Register.
An Aspray loss assessor goes beyond simply negotiating and agreeing your claim with the insurer, they also project manage all repair works, reinstating your property to its pre-loss condition as swiftly as possible.
A loss adjuster is appointed on behalf of the insurance company. When instructed by an insurance company, a loss adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure. Loss adjusters are often appointed when the claim is of a significant size and will visit your property to determine the cause of damage.
Any loss adjuster appointed will be paid directly by your insurance provider, therefore, many claimants worry that they may not receive an impartial assessment. This is where a claimant may decide to appoint a loss assessor who will aim look after their interests.
Instructing Aspray (Central and West London) will provide you with a dedicated and experienced loss assessor who will put your interests first.

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Years In BusinessSIMPLE STEPS
TO COMPLETING YOUR PROPERTY DAMAGE INSURANCE CLAIM WITH ASPRAY.
NO CHARGE TO YOU, THE POLICYHOLDER*
We will deal with your insurer, and any matters relating to your claim, at no cost to you, the policyholder, providing Aspray (Central and West London) instruct and oversee the contractors who complete the reinstatement works. *
Aspray works on your behalf to negotiate a fair settlement while you focus on getting back to normal. We will prepare a detailed schedule of works and present a professional claim to your insurers, aiming to maximise your chance of a successful outcome.
* Please note: Any excess stated in your insurance policy will still apply. Aspray is paid direct by your insurance company.
Before & After Projects
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Need Help with your
Insurance Claim?
Fire, Flood, Water Damage, Storms, Impact or Criminal Damage.
Aspray could help!
0800 077 6704
Who are Aspray?
Aspray is an award-winning loss assessing, project management company looking after property damage insurance claims on behalf of the policyholder and specialising in property reinstatement for all types of residential and commercial property; from houses and flats, to shops, offices and industrial buildings. We are authorised and regulated by the Financial Conduct Authority (FCA) for claims handling only and provide all our representatives with training accredited by the British Damage Management Association (BDMA).
Our company ethos is to help people make successful buildings insurance claims, putting the policyholder first and aiming to restore their property to its pre-loss condition as swiftly as possible.
Aspray (Central and West London): Area & Postcode Coverage
London, West London, Westminster, Kensington, Camden, Chelsea, Ealing, Hounslow, Hammersmith, London West, Fulham, Brent, Sheperd's Bush, Kensal Green, Paddington, Mayfair, Belgravia, Westminster, Pimlico, Marylebone, Clerkenwell, Golden Lane Estate, Acton, Chiswick, Hammersmith, Neasden, Willesden, Brondesbury Park, Church End & Roundwood, Stonebridge, Harlesden, Kilburn, Park Royal, Hanwell, Gunnersbury, Acton Vale, Emlyn Gardens, White City, Notting Hill, Holland Park, Earl's Court, Westbourne Green, Paddington, Bayswater, Palace Green, St. George's Field, Maida Hill, Ladbroke Grove, Covent Garden, Finsbury, Clerkenwell, St. Luke's, Fitzrovia, Cremorne Estate, Chelsea Harbour, Coleridge Gardens, Clem Attlee Court.
EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, NW10, NW2, NW6, NW8, SW10, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, SW3, SW5, SW6, SW7, W10, W11, W12, W13, W14, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W, W2, W3, W4, W5, W6, W7, W8, W9, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R
