Contact: Colin Felton
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Aspray Liverpool Deal with all Residential and Commercial Building Damage Insurance Repair Related Claims
We Deal with all Residential and Commercial Property Damage Insurance Related Claims, such as….
- Water Damage
- Fire Damage
- Flood Damage
- Impact Damage
- Storm damage
- Criminal Damage
Helping People Make Successful Buildings Insurance Claims.
If your home or business has been damaged, Aspray Liverpool could help you achieve a fair settlement from your insurer, and working with vetted contractors, we aim to reinstate your property to its pre-loss condition as swiftly as possible.
Fire, flood, water damage, storms, impact or criminal damage; no matter the problem, an Aspray project manager could help.
Whether you have suffered damage to your home, buy-to-let property or business premises call Aspray Liverpool to book an appointment with your local project manager.
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We were really happy with the service.
I've been really happy with the work and would definitely use Aspray again in the future.
Thanks for all your help getting the hole fixed!
In April 2018, after British Gas fixed a broken pump on my boiler, I came home from work to find a leak had devastated my house. My lounge ceiling had fallen down and the downstairs part of my house was completely wrecked.
Unbeknown to me the engineer was in fact a subcontractor and instead of dealing with British Gas I was left to deal with the subcontractor’s insurance company. The insurance company could not have been more unhelpful if they tried so, in a state of panic and having never been in this situation before, and not having a DIY SOS team on speed dial, a colleague suggested I contact Colin Felton.
This was the best recommendation I have ever had in my life! Colin immediately took charge of the situation, suddenly after weeks of nothing, I had a loss adjuster round to assess the damage, the insurance company admitted liability and when the insurance company tried to brush over the damage, Colin worked tirelessly to ensure that my house was restored without compromise to the warm safe haven I had previously had.
Colin not only dealt professionally with the insurance company, sorted out all the quotes, and dealt with the paperwork, but had my house fixed, providing me with contractors who knew exactly what they were doing! Even with the insurance company delays, by the end of July everything had been completed and I was able to start getting back to a normal life.
Colin kept me updated even when he was on holiday, personally checking that the work was of a high standard. It was like a guardian angel had stepped in to rescue the day and it didn’t cost me a penny!
I am now the new owner of the Liverpool Aspray territory, after successfully co-running the Central Manchester area over the last 12 months. The Liverpool territory gives me the opportunity to harness my contacts and associates, that I have built up over many years, working within the property claims industry.
My business puts the customer firmly at the centre of everything we do. I plan to grow and develop this area, based on customer satisfaction and recommendations, which have followed me, throughout my 25 years’ experience in this industry.
When a disaster strikes, it is a very personal and stressful time for policyholders, it has always given me great satisfaction to be able to take away some of my customers stress, and get on with the restoration of the property to its pre-loss condition in a professional, timely and empathetic manner, from start to finish.
Within my career, I have managed numerous property claims within many of the major UK flooding events that took place in Hull 2007, Aberdeen 2008, Carlisle/Cockermouth 2009 and Cumbria 2015.
Over the years, I have built up very good relationships with senior loss adjusters, insurance managers, and building companies. My wealth of knowledge, enables the customer to be confident that the person who is dealing with their claim, is skilled in the field of disaster restoration, being accredited as a Senior Technician with the British Damage Management Association (BDMA), and have sat on many panels to offer solutions for insurance companies regarding value for money claims, fraud and treating the customer fairly.
Over the years I have managed all types of property claims from small to high value (upwards of £500,000) whilst working with chartered surveyors, building control and English Heritage, to successfully complete and restore all types of property including business premises, as a result of fire, flood, escape of water, criminal and accidental damage.
I have a hands-on approach to managing claims, working on site to manage the different contractors involved and ensure the customer is up to date with progress. I firmly believe that common sense and experience will always win the day. Due to my extensive contact base, any problems that may arise can be dealt with by a phone call, rather than becoming a long drawn-out issue.
The builders and other contractors I use have worked with me for many years and have a solid reputation for reliability and quality.
Water damage is one of the most common causes of residential or commercial buildings insurance claims. A leaky or frozen pipe can sometimes lead to extensive, and sometimes expensive, damage to your property and its contents.
If you experience water damage, Aspray could help by negotiating with your insurance company or their loss adjuster, drying out your property if necessary and instructing vetted contractors to complete reinstatement works.
Suffering a fire in your residential or commercial property can be destressing and the damage caused can, in some cases, be catastrophic. Aspray could help restore your home or business to its pre-loss condition, providing a helping hand when you may need it most.
Where applicable, if your residential property is damaged an Aspray loss assessor will arrange temporary accommodation for yourself and your family should you be unable to remain in your property while repairs are carried out.
Adverse weather conditions are out of your control and a severe storm can cause damage to various aspects of your residential or commercial property. High winds, heavy rain, hail and snow can all potentially cause harmful effects to your home or business, from broken roof tiles to an uprooted tree landing on your house or business.
Damage caused by a storm can take many forms however, our project managers are experienced at reinstating properties that have been affected by extreme weather conditions.
Extreme floods have been prominent across the UK over the past few years, with home and business owners suffering extensive damage, leaving them without a habitable property for extended periods of time.
If your property has been flooded, Aspray Liverpool could, were applicable, arrange temporary accommodation and begin organising the cleaning and stripping of fixtures, fittings and furnishings that have been damaged because of the flood.
Predominately caused by a vehicle colliding with your residential or commercial property or boundary, the physical damage of impact can be big enough and Aspray Liverpool understand that the emotional impact could be even greater. The property owner can usually recover the cost of the damage under their own policy and then your insurances can often pursue a recovery of costs against the offending motorist.
Aspray Liverpool Local Activities
Our most frequently asked question - What is the difference between a Loss Assessor and a Loss Adjuster?
A loss assessor works in the best interests of the policyholder. Sometimes known as a public loss adjuster, a loss assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.
In 2005, it became a legal requirement for all loss assessors to be regulated by the Financial Conduct Authority (FCA) to ensure that insurance claim management meets specific standards. Aspray Ltd is authorised and regulated by the Financial Conduct Authority and can be found on the FCA Register.
An Aspray loss assessor goes beyond simply negotiating and agreeing your claim with the insurer, they also project manage all repair works, reinstating your property to its pre-loss condition as swiftly as possible.
A loss adjuster is appointed on behalf of the insurance company. When instructed by an insurance company, a loss adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure. Loss adjusters are often appointed when the claim is of a significant size and will visit your property to determine the cause of damage.
Any loss adjuster appointed will be paid directly by your insurance provider, therefore, many claimants worry that they may not receive an impartial assessment. This is where a claimant may decide to appoint a loss assessor who will aim look after their interests.
Instructing Aspray Liverpool will provide you with a dedicated and experienced loss assessor who will put your interests first.
0+Years In Business
TO COMPLETING YOUR PROPERTY DAMAGE INSURANCE CLAIM WITH ASPRAY.
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Fire, Flood, Water Damage, Storms, Impact or Criminal Damage.
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Aspray Liverpool: Area & Postcode Coverage
Liverpool City Centre, Anfield, Liverpool, Everton, Vauxhall, Albert Dock, Huyton, Whiston, Rianhill, Tarbock Green, Halewood, Sefton Park, Garston, Speke, Hale, Kirkdale, Fairfield, Kensington, Tuebrook, Edge Hill, Fairfield, Kensington, Dingle, Toxteth, Clubmoor, Old Swan, Stoneycroft, Tuebrook, Broadgreen, Dovecot, Knotty Ash, Page Moss, Knowsley, Wavertree, Broadgreen, Bowring Park, Childwall, Aigburth, St Michael’s Hamlet, Allerton, Mossley Hill, Grassendale, Halton, Belle Vale, Gateacre, Hunts Cross, Woolton, Netherley, Prescot, St Helens, Roby, Tarbock, Ormskirk, Burscough, Formby, Rufford.
L1, L10, L11, L12, L13, L14, L15, L16, L17, L18, L19, L2, L20, L21, L22, L23, L24, L25, L26, L27, L28, L29, L3, L30, L31, L32, L33, L34, L35, L36, L37, L38, L39, L4, L40, L5, L6, L69, L7, L8, L9, WN8