Tunbridge Wells & Eastbourne
Contact: Clive Hawkesley
Contact Us
Telephone: 01892-599-694 (Tunbridge Wells)
Telephone: 01323-458-250 (Eastbourne)
Telephone: 01424-793-544 (Hastings)
Telephone: 0800-077-6705
Email: tunbridgewells@aspray.com
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Aspray Tunbridge Wells Deal with all Residential and Commercial Building Damage Insurance Repair Related Claims
About Us
Residential and Commercial Property Damage Insurance Repairs, such as...
- Water Damage
- Fire Damage
- Flood Damage
- Impact Damage
- Storm damage
- Criminal Damage
Helping People Make Successful Buildings Insurance Claims.
If your home or business has been damaged, Aspray Tunbridge Wells and Eastbourne could help you achieve a fair settlement from your insurer, and working with vetted contractors, we aim to reinstate your property to its pre-loss condition as swiftly as possible.
Fire, flood, water damage, storms, impact or criminal damage; no matter the problem, an Aspray project manager could help.
Whether you have suffered damage to your home, buy-to-let property or business premises call Aspray Tunbridge Wells and Eastbourne to book an appointment with your local project manager.
WINNER of the Long Term Excellent Service Award
Aspray National Conference 2019
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Quick, efficient, polite and incredibly professional. I thoroughly recommend Clive and his team
fantastic, helpful, as a letting/managing agent using Clive and Laurie of Aspray has saved us hours of work! they sorted out the claim, we had 3 flats affected and dealt with the whole thing from start to finish! including getting the works done and it didn't cost my client a penny! 5***** will definately use again if we have any more insurance claims
Business/Personal Profile
Clive and Nathalie Hawkesley successfully operate within the Tunbridge Wells and Eastbourne areas.
Clive has a quantity surveying background, with nearly 30 years’ experience and ‘lives and breathes’ buildings, but will be the first to admit there is always more to learn and the building industry is an ever-changing and progressing business, as are buildings themselves. He is a member of the Chartered Institute of Builders, a Chartered Environmentalist and a British Damage Management Association Technician. In his previous life as a quantity surveyor, he dealt with small, medium and large contracts, which unknowingly at the time, proved to be the perfect training to undertake insurance work. Nathalie has a legal secretarial background and loves reading the small print! Well, someone has to…!
Clive is passionate about considerate restoration and understands the stress families can suffer when their home has been subjected to a leak, flood, fire etc., having experienced it first hand in his own home (which required moving out for 6 months).
“Our homes are our castles, and when things go wrong, it affects the whole family”.
Clive and Nathalie understand that, to policyholder, it is often not “just a leak” and can significantly impact on daily life. They will do their utmost to process your claim as quickly and effectively as possible. They will negotiate the scope of work with your insurers and, once agreed, appoint their own vetted contractors to undertake the work. Clive prides himself on his work and always aims for a perfect Satisfaction Note (a short questionnaire which the policyholder completes and signs at the end of every claim). An attitude which results in a lot of returning customers and recommendations.
Clive and Nathalie moved to the area over 10 years ago and love living on the Sussex/Kent border, covering claims from East Brighton to Rye along the coast, up to Tonbridge and Westerham near the M25. Aspray (Tunbridge Wells) proudly supports local charities, such as the Children’s Respite Trust as well as local sports clubs, such as Hastings Seagull Swimming Club.
Clive is happy to travel to advise clients as, to many people, making an insurance claim is an unknown territory and the prospect of making a claim frightening or simply confusing. He understands how important your home or business is and will deal with you personally, keeping you updated throughout the process.
Clive and Nathalie are happy to deal with domestic or commercial claims alike and have a breadth of experience in both sectors, dealing with a multitude of insurance perils, such as flood, escape of water, fire, impact and storm, but also Third-Party Claims, Criminal Damage etc.
So, if you have a building insurance claim on your home or business, why not give Clive a call?
Water
Water damage is one of the most common causes of residential or commercial buildings insurance claims. A leaky or frozen pipe can sometimes lead to extensive, and sometimes expensive, damage to your property and its contents.
If you experience water damage, Aspray could help by negotiating with your insurance company or their loss adjuster, drying out your property if necessary and instructing vetted contractors to complete reinstatement works.
Fire
Suffering a fire in your residential or commercial property can be destressing and the damage caused can, in some cases, be catastrophic. Aspray could help restore your home or business to its pre-loss condition, providing a helping hand when you may need it most.
Where applicable, if your residential property is damaged an Aspray loss assessor will arrange temporary accommodation for yourself and your family should you be unable to remain in your property while repairs are carried out.
Storm
Adverse weather conditions are out of your control and a severe storm can cause damage to various aspects of your residential or commercial property. High winds, heavy rain, hail and snow can all potentially cause harmful effects to your home or business, from broken roof tiles to an uprooted tree landing on your house or business.
Damage caused by a storm can take many forms however, our project managers are experienced at reinstating properties that have been affected by extreme weather conditions.
Flood
Extreme floods have been prominent across the UK over the past few years, with home and business owners suffering extensive damage, leaving them without a habitable property for extended periods of time.
If your property has been flooded, Aspray Tunbridge Wells and Eastbourne could, were applicable, arrange temporary accommodation and begin organising the cleaning and stripping of fixtures, fittings and furnishings that have been damaged because of the flood.
Impact
Predominately caused by a vehicle colliding with your residential or commercial property or boundary, the physical damage of impact can be big enough and Aspray Tunbridge Wells and Eastbourne understand that the emotional impact could be even greater. The property owner can usually recover the cost of the damage under their own policy and then your insurances can often pursue a recovery of costs against the offending motorist.
Aspray Tunbridge Wells & Eastbourne Local Activities
Our most frequently asked question - What is the difference between a Loss Assessor and a Loss Adjuster?
A loss assessor works in the best interests of the policyholder. Sometimes known as a public loss adjuster, a loss assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.
In 2005, it became a legal requirement for all loss assessors to be regulated by the Financial Conduct Authority (FCA) to ensure that insurance claim management meets specific standards. Aspray Ltd is authorised and regulated by the Financial Conduct Authority and can be found on the FCA Register.
An Aspray loss assessor goes beyond simply negotiating and agreeing your claim with the insurer, they also project manage all repair works, reinstating your property to its pre-loss condition as swiftly as possible.
A loss adjuster is appointed on behalf of the insurance company. When instructed by an insurance company, a loss adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure. Loss adjusters are often appointed when the claim is of a significant size and will visit your property to determine the cause of damage.
Any loss adjuster appointed will be paid directly by your insurance provider, therefore, many claimants worry that they may not receive an impartial assessment. This is where a claimant may decide to appoint a loss assessor who will aim look after their interests.
Instructing Aspray Tunbridge Wells and Eastbourne will provide you with a dedicated and experienced loss assessor who will put your interests first.
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Years In BusinessSIMPLE STEPS
TO COMPLETING YOUR PROPERTY DAMAGE INSURANCE CLAIM WITH ASPRAY.
NO CHARGE TO YOU, THE POLICYHOLDER*
We will deal with your insurer, and any matters relating to your claim, at no cost to you, the policyholder, providing Aspray Tunbridge Wells and Eastbourne instruct and oversee the contractors who complete the reinstatement works. *
Aspray works on your behalf to negotiate a fair settlement while you focus on getting back to normal. We will prepare a detailed schedule of works and present a professional claim to your insurers, aiming to maximise your chance of a successful outcome.
* Please note: Any excess stated in your insurance policy will still apply. Aspray is paid direct by your insurance company.
Before & After Projects
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Need Help with your
Insurance Claim?
Fire, Flood, Water Damage, Storms, Impact or Criminal Damage.
Aspray could help!
0800 077 6704
Who are Aspray?
Aspray is an award-winning loss assessing, project management company looking after property damage insurance claims on behalf of the policyholder and specialising in property reinstatement for all types of residential and commercial property; from houses and flats, to shops, offices and industrial buildings. We are authorised and regulated by the Financial Conduct Authority (FCA) for claims handling only and provide all our representatives with training accredited by the British Damage Management Association (BDMA).
Our company ethos is to help people make successful buildings insurance claims, putting the policyholder first and aiming to restore their property to its pre-loss condition as swiftly as possible.
Aspray Tunbridge Wells & Eastbourne: Area & Postcode Coverage
Eastbourne ,Kingston, Saltdean, Newhaven, Seaford, Westham, Lewes, Plumpton, Barcombe, Laughton, East Hoathly, Chiddingly, Golden Cross, Hellingly, Hailsham, Polegate, Cowbeech, Herstmonceux, Wartling, Tunbridge Wells, Biggin Hill, Halstead Shoreham, Otford, Dunton Green, Sevenoaks, Shipbourne, Hildenborough, Tonbridge, Hadlow, Tudeley, Penshurst, Southborough, Pembury, Speldhurst, Fordcombe, Langton Green, Frant, Sissinghurst, Cranbrook, Kilndown, Hook Green, Crowborough, Wadhurst, Rotherfield, Nutley, Fletching, Maresfield, Buxted, Uckfield, Mayfield, Five Ashes, Cross in Hand, Heathfield, Maynard's Green, Dallington, Stonegate, Bexhill, Battle, Hastings, Peasmarsh.
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