Aspray has been recognised for its commitment to customer service excellence and going the extra mile for its clients, having secured an outstanding three shortlistings in the prestigious British Claims Awards 2020.
Our team of loss assessors and property claims managers are collectively shortlisted in the awards categories of ‘Outstanding Services to the Policyholder’, ‘Claims Team of the Year’ and ‘Loss Assessor of the Year’ – an incredible achievement for both our head office claims team and our many loss assessors in the field.
Property Claims Customer Satisfaction Rates
We put this success in the British Claims Awards down to the incredibly high satisfaction rates that we achieve for both overall claims handling and the quality of the property repairs and reinstatement works handled for our customers.
Additionally, we know full well that we boast a network of solutions-finding, never-say-die individuals who go to the nth degree to help customers cope with the traumas and inconveniences surrounding property damage. Examples of how our network had continued to put the customer first, despite the pressures of Covid-19, provided strong awards evidence of how much Aspray cares and will literally go above and beyond to ensure customers suffer as little stress as possible.
Property Claims Innovation and CSR
An innovative approach towards explaining what the company does, and the difference that having Aspray assist with a property claim can make, was also demonstrated through the example of ‘Mistakes and Ladders’ – the world’s first loss-assessing board game. This game is used to help our introducers fully appreciate the need for someone to be on the property holder’s side in a claim, fighting their corner and seeking to get the right interpretation of the insurance cover that was purchased, so that a just settlement results.
Add to this Aspray’s dynamic head office teambuilding exercises, which we have enjoyed pre and post-lockdown and our huge commitment to its nominated charity, The Firefighters Charity, for whom staff and field-based loss assessors have literally thrown themselves into fundraising through the undertaking of firefighter training exercises, and there was a lot to attract the judges’ attention.
Our managing director, James Whittle, says: “I am exceedingly proud of the team in this very trying and unprecedented year. By continuing to focus on the glue that holds all of our roles together – first-class service to the property owner who has suffered property damage – we have been able to overcome the challenges of Covid-19. Our team has demonstrated commitment and shown that the property owner, who is in a fix of some kind or other, having suffered property damage to a greater or lesser degree, is always their number one priority.”
The results of the British Claims Awards will be made known at a virtual awards ceremony on November 19. Our fingers are well and truly crossed for success.
Register to stream the awards here.