Aspray Company Logo
Outstanding Services to the Policyholder WINNER LOGO

Need help making a building insurance claim?

Complete the contact form below to receive a call back from our experienced claims team.

Tick to confirm

Need help making a building insurance claim?

Complete the contact form below to receive a call back from our experienced claims team.

Tick to confirm

Aspray: Building Insurance Claim Management Service

Fire

Flood

Water

Storm

Impact

Subsidence

Independent Loss Assessor Service

Aspray work on behalf of homeowners, business owners and landlords providing an independent Loss Assessor service when they need to make a building insurance claim.

Our insurance claim management service offers nationwide coverage so, no matter where you are in the UK, you can be in safe hands with Aspray.

Call our 24-hour helpline on 0800 077 6705 to speak with our experienced claims team.

My insurer has appointed a Loss Adjuster. What should I do?

Your insurer may appoint an independent loss adjuster to assess your claim. When making a claim, you the policyholder are also entitled to appoint independent representation in the form of a Loss Assessor.

Free Loss Assessing Service

Free Loss Assessing Service*
Our loss assessing service is *free to the policyholder, providing we can use our vetted contractors to carry out the reinstatement works. However, any excess stated within the policy will still apply and is payable by you, the policyholder.

Leading Negotiations
Aspray negotiate directly with your insurer, their Loss Adjuster, or appointed claims management company. We manage the claim from inception to completion, whilst keeping you interests at the forefront of the process. 

Reinstating Property
Your Loss Assessor will manage vetted contractors to reinstate your property as quickly as possible. If applicable, Aspray can arrange any temporary accommodation, loss of income or rent as part of your building insurance claim.

Customer Recommended

One point of contact
Instructing Aspray provides you with one clear point of contact throughout the claim. Your dedicated Loss Assessor will manage all aspects of the claim so you can get back to your daily life. Check out our customer reviews here. 

Need to make an insurance claim for damage to your property? Contact Aspray

The Claims Management Process

Contact Aspray on 0800 077 6705

A member of the Aspray claims team will take some details of the damage to your property and arrange for a Loss Assessor to visit your premises at time to suit you.

Damage and repair report

Once you have reviewed and signed a mandate instruction authorising Aspray to manage the claim on your behalf we will assess the damage to your property to determine if you have a valid claim.  

Aspray manage your claim

From here, your Aspray Loss Assessor will deal with all communications relating to your claim, including attending all onsite meetings with necessary specialists or any insurer appointed claims management company. 

Negotiation with your insurer

Aspray negotiate the claim to achieve the best possible outcome on your behalf as quickly as possible. Having Aspray on your side, means that we will chase and aim to progress the claim as quickly as possible. 

Settlement and excess paid

Once settlement is agreed, your dedicated, independent loss assessor will meet with you to discuss the agreed works, collect your excess payment, and agree a convenient date for works to commence. 

Fully vetted contractors assigned

The agreed works are carried out using our fully vetted contractors appropriate for the works being undertaken. Your Loss Assessor may undertake some elements of the works personally.

Repair work begins

Your dedicated loss assessor will project manage the repair works, bringing your building insurance claim to completion. 

Sign off and feedback

Your feedback and satisfaction are of paramount importance to us, therefore, we will meet you onsite, where applicable, to inspect and sign off on the completed works. 

Need the help of a Loss Assessor?
Contact Aspray

What is a Loss Assessor?

A Loss Assessor works in the best interests of the policyholder.
Sometimes known as a public Loss Adjuster, a Loss Assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.

What is a Loss Adjuster?

A Loss Adjuster is appointed on behalf of the insurance company.
When instructed by an insurance company, a Loss Adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure.

Aspray Loss Assessor with speech
Loss Assessor works on behalf of the insurer

Visit our Frequently Asked Questions for more information.

Find Out More