The current period under coronavirus lockdown is one of great uncertainty and concern, but also one in which our property damage claims management loss assessors are displaying their true colours.  Our Appointed Representatives (ARs) are amongst those thinking of others and not themselves and many are doing what they can to support the vulnerable and elderly, as well as those in a real fix because of an emergency property damage issue.

Aspray Heroes of the Week

As we come into the third week of lockdown in the UK, we are recognising some of our Aspray heroes, for whom caring and focusing on the needs of distressed and confused domestic and commercial insurance policyholders, needing to make a property claim, goes with the territory.

Our #ItGoesWithTheTerritory hashtag will allow you to keep up with all the stories of Aspray loss assessors who are going the extra mile right now, if you keep heading to our social media pages.  But, in more depth, here are our first two examples.

Satinder Grewal – Aspray (London East)

Satinder Grewal  - It Goes with the territory

Satinder Grewal is our loss assessor for Aspray (London East) and he really went above and beyond for one elderly customer for whom he was working on a small claim and property reinstatement project.  With the coronavirus restrictions likely to be coming into place, the policyholder was not able to have debris collected from their rear garden, which has external side access.  It wasn’t deemed ‘essential’ to collect but Satinder knew that his client could not get to the garden shed because of all the bags that were obstructing access.  Taking pre-planned virus precautions, before Lockdown restriction was finally put into place, Satinder went to the property himself, to remove as much of the debris as possible.  His actions have given the policyholder safe and clear access to supplies stored in the shed and have allowed them to continue gardening, as something to do whilst confined to their home.  

Larry Hamilton-Wright, Aspray (Exeter)

Larry Hamilton-Wright - Customer focused

Larry Hamilton-Wright, our loss assessor for Aspray (Exeter) has tenaciously ensured that a customer was not left in a huge fix because of lockdown restrictions.  The policyholder suffered property damage from a collapsed drain on March 10, which led to an ingress of sewage into their kitchen/diner.  Larry surveyed the property on March 11 and met with the insurer’s loss adjuster on March 13.  By keeping on the case, and following up with the claims adjusting company concerned, Larry got permission, on March 18, for the customer to move out of the property temporarily. Despite lockdown being imminent, he managed to arrange for a removal company to move his client into alternative accommodation, with this happening on March 24.

Do you need the Help of one of our Everyday Heroes?

We hope you can see the type of everyday heroes we are so proud to have within Aspray. During these uncertain times, Aspray loss assessors are doing everything they can remotely to help with property damage insurance claims. If you have suffered damage to your property and need to make a claim on your insurance, call 0800 077 6705 and speak with a member of our claims team.

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