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Caring for Claims

Need to make an insurance claim for damage to your property? Contact Aspray (Glasgow West)

Caring for your claim when your home or business premises has been damaged

Aspray Glasgow West helps policyholders make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods, or other events. They are also responsible for project managing the repairs to the damage and always strive to reinstate the property to its pre-loss condition as quickly as possible.


We keep our promises and gain trust through honesty. We are respectful and sensitive to our customers' needs.


We aim for nothing less than the highest standards and consistently go the extra mile to exceed our customers' expectations.


We know our market better than anyone, but still, we never stop learning.

Customer Reviews

Need to Make a Claim?

Leave your details and a member of our experienced claims teams will contact you. 

Don’t need to make a property insurance claim right now? Follow us on social media, we’ll be there when you need us

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Aspray (Glasgow West) Services

Find out more about Aspray (Glasgow West) Services

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Latest Claims

Before After
Before After
Before After

What is the Cost?

Unlike some Loss Assessors, we can manage the whole claim right through to completion and our loss assessing service is *free to the policyholder, providing we can use our vetted contractors to carry out the reinstatement works. However, any excess stated within the policy will still apply and is payable by you, the policyholder.  

If you are a VAT registered company or individual, please be aware you are responsible for paying the VAT of the settlement, however, you can claim this from HMRC on your next VAT return. 

Featured Claim

The owner of West Brewery Pub in Glasgow was devasted when opened the pub one morning to find their bathroom flooded. Overnight, a leak had sprung in a cubicle bathroom and caused extensive damage.

Luckily, Aspray Glasgow West were on hand to help. The managed the insurance claim and quickly began the reinstatement works, which included a full strip out and refit. 

Owner, Petra, was delighted with the service and urges anyone with an insurance claim to contact Aspray Glasgow West. 


Brewery Commercial Water Damage Claim during reinstatement works


west brewery water damage claim completed works

The Claims Process

Contact Aspray on 0800 077 6705

A member of the Aspray claims team will take some details of the damage to your property and arrange for a Loss Assessor to visit your premises at time to suit you.

Damage and repair report

Once you have reviewed and signed a mandate instruction authorising Aspray to manage the claim on your behalf we will assess the damage to your property to determine if you have a valid claim.  

Aspray manage your claim

From here, your Aspray Loss Assessor will deal with all communications relating to your claim, including attending all onsite meetings with necessary specialists or any insurer appointed claims management company. 

Negotiation with your insurer

Aspray negotiate the claim to achieve the best possible outcome on your behalf as quickly as possible. Having Aspray on your side, means that we will chase and aim to progress the claim as quickly as possible. 

Settlement and excess paid

Once settlement is agreed, your dedicated, independent loss assessor will meet with you to discuss the agreed works, collect your excess payment, and agree a convenient date for works to commence. 

Fully vetted contractors assigned

The agreed works are carried out using our fully vetted contractors appropriate for the works being undertaken. Your Loss Assessor may undertake some elements of the works personally.

Repair work begins

Your dedicated loss assessor will project manage the repair works, bringing your building insurance claim to completion. 

Sign off and feedback

Your feedback and satisfaction are of paramount importance to us, therefore, we will meet you onsite, where applicable, to inspect and sign off on the completed works. 

Meet the Aspray (Glasgow West) Team

John Strange, Director of Aspray Glasgow West

John Strange


“Helping people is at the very core of what we do. It’s what our service is all about. my team are dedicated to the cause. We all believe in the service we provide and will stop at nothing to look after the homeowner and their best interests.”

Wai Wong, Loss Assessor at Aspray Glasgow West

Wai Wong

Loss Assessor

“We work closely with vetted contractors, and we work tirelessly to manage the claim from beginning to end on behalf of the customer to help achieve a fair settlement and restore customers’ properties as swiftly as possible.”

Nicky Moncur, Loss Assessor at Aspray Glasgow West

Nicky Moncur

Loss Assessor

“I love the service we provide for our clients. When managing a buildings damage claim for a policyholder in a troublesome situation we relish in making sure the clients receive the best possible service from ourselves and their insurers alike.”

Ian O'Neill, Loss Assessor at Aspray Glasgow West

Ian O’Neill

Loss Assessor

“We are all experts in the field, which means you’ll be looked after by each and every member in our team. We care about you and your property.”

Aspray (Glasgow West) are the proud sponsors of:

The Glasgow Clan

What is the difference between a Loss Assessor and a Loss Adjuster?

Aspray Loss Assessor with speech

A Loss Assessor works in the best interests of the policyholder.
Sometimes known as a public Loss Adjuster, a Loss Assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.

Loss Assessor works on behalf of the insurer

A Loss Adjuster is appointed on behalf of the insurance company.
When instructed by an insurance company, a Loss Adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure.

Damage assessment 
Your local loss assessor will put together a schedule of works following an inspection of the damage at your property.

Claims management
Managing the insurance company and tradespeople can be tricky. Aspray (Glasgow West) will manage the claim on your behalf from inception to completion.

Going the extra mile
If applicable, Aspray (Glasgow West) can arrange any temporary accommodation, loss of income or loss of rent as part of your building’s insurance claim.

One point of contact
Instructing Aspray (Glasgow West) will provide you with one clear, face-to-face, point of contact throughout the claims process.

Need to make an insurance claim for damage to your property? Contact Aspray (Glasgow West)

Aspray (Glasgow West): Area & Postcode Coverage

Paisley (central, east and north east), Ralston, Renfrewshire, Castlehead, Linwood, Renfrew, Inchinnan, Johnstone, Brookfield, Elderslie, Houston, Bishopton, Erskine, Howwood, Bridge of Weir, Quarrier’s Village, Lochwinnoch, Newton of Belltrees, Kilmacolm, Inverclyde, Port Glasgow, Langbank, Greenock, Inverkip, Skelmorlie, North Ayrshire, Wemyss Bay, Gourock, Glasgow, Former SW1 district: Govan, Ibrox, Drumoyne, Kinning Park Glasgow City, Former SW2 district: Cardonald, Hillington, Penilee, Mosspark, Former SW3 district: Darnley, Pollok, Crookston, Nitshill, Barrhead, Neilston, Uplawmoor, East Renfrewshire, Beith, Glengarnock, Longboat, Dalry, Drakemyre, Kilbirnie, Kilbirnie South, Kilbirnie North, Isle of Cumbrae, Millport, Largs, Glenside, Fairlie, Kelburn.

G51, G52, G53, G78, KA14, KA15, KA24, KA25, KA28, KA29, KA30, PA1, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PA10, PA11, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19.

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