Caring for Claims

Need to make an insurance claim for damage to your property? Contact Aspray (London East)

Satinder Grewal, Director of Aspray London East

Your dedicated Aspray Loss Assessor
Mr Satinder S. Grewal 

Satinder Grewal helps policyholders in the East London area make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods or other events. Satinder will also be responsible for project managing the repairs to the damage and always strives to reinstate the property to its pre-loss condition as swiftly as possible.

Aspray (London East) Services

Aspray (London East) Services

Latest Claims

Before After
Before After
Before After

What is the Cost?

Unlike some Loss Assessors, we can manage the whole claim right through to completion and our loss assessing service is *free to the policyholder, providing we can use our vetted contractors to carry out the reinstatement works. However, any excess stated within the policy will still apply and is payable by you, the policyholder.  

If you are a VAT registered company or individual, please be aware you are responsible for paying the VAT of the settlement, however, you can claim this from HMRC on your next VAT return. 

Featured Claim

Another pleasing completion for our returning freeholder client, following damages to this roof top apartment in a listed building overlooking historic Whitechapel, which suffered a concealed drainage network leak affecting multiple areas with continuous layout flooring.

The repairs were completed by our vetted contractors to the highest standards with particular attention to materials and cosmetic details to combine a traditional yet contemporary finish.

Subsidence and Climate Change: offering a loss assessor’s opinion to ITV News

Satinder recently had the opportunity to work with ITV news, discussing subsidence in the London area. Whilst visiting a property with an ongoing subsidence claim, Satinder spoke with Geraint Vincent providing insights into the problems caused by subsidence and the potential link to climate change.

Find out more about the potential rise in subsidence due to climate change as well as Satinder’s  interview using the link below. 

Satinder Grewal, Aspray Loss Assessor featuring on ITV News discussing subsidence in East London

Customer Reviews

Need to Make a Claim?

Leave your details and a member of our experienced claims teams will contact you. 

Satinder has been very cooperative and understanding the whole way through my claim. Very friendly and answered all my questions promptly.

Dealing with insurance claims are very stressful at the best of times but Satinder made took all the stress away with his professionalism.

Great work and very much appreciated by the whole family

Tanzeela Khan

14 July 2023

Absolutely brilliant!
Satinder was absolutely brilliant, he advised fully every step of the way and kept me informed of things, answering any questions I had. His experience in the industry was evident and I would highly recommend Aspray (London East) as a loss assessor.


12 July 2023

I had a leak from the roof of my block because of building works carried out by my building management which unfortunately caused huge damage to my apartment. Not knowing the first thing about dealing with insurance I was given Aspray as a contact. They were fantastic. After I hired them to deal with insurance they got everything done for me and made sure I was well taken care of. All I had to do was approve the works and it was done. In particular Satinder helped me immensely. Not only helping me with the job at hand but supporting me morally through this distressing time. Can't say enough how pleased I am with the outcome.


25 July 2023

The Claim Process

Contact Aspray on 0800 077 6705
A member of the Aspray claims team will take some details of the damage to your property and arrange for a Loss Assessor to visit your premises at time to suit you.

Damage and repair report
Once you have 
reviewed and signed a mandate instruction authorising Aspray to manage the claim on your behalf we will assess the damage to your property to determine if you have a valid claim and contact your insurance company to get the ball rolling.

Aspray manage your claim
From here, your
 Aspray Loss Assessor will deal with all communications relating to your claim, including attending all onsite meetings with necessary specialists or representatives of the insurer.

Negotiation with your insurer
Aspray negotiate the claim to achieve the best possible outcome on your behalf as quickly as possible. Having Aspray on your side, means that we will chase and aim to progress the claim as quickly as

Settlement and excess paid
Once settlement is agreed, your dedicated loss assessor will meet with you to discuss the agreed works,
 collect your excess payment and agree a convenient date for works to commence.

Fully vetted contractors assigned
The agreed works are carried out using our fully vetted contractors appropriate for the works being undertaken. 
Some elements of the works may be undertaken by the Loss Assessor personally. 

Repair work begins
Your dedicated loss assessor will project manage the repair works. 

Sign off and feedback
Your feedback and satisfaction 
is of paramount importance to us, therefore, we will meet you onsite, where applicable, to inspect and sign off on the completed works.

What is the difference between a Loss Assessor and a Loss Adjuster?

Aspray Loss Assessor with speech

A Loss Assessor works in the best interests of the policyholder.
Sometimes known as a public Loss Adjuster, a Loss Assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.

Loss Adjuster with speech

A Loss Adjuster is appointed on behalf of the insurance company.
When instructed by an insurance company, a Loss Adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure.

Damage assessment 
Your local loss assessor will put together a schedule of works following an inspection of the damage at your property.

Claims management
Managing the insurance company and tradespeople can be tricky. Aspray (London East) will manage the claim on your behalf from inception to completion.

Going the extra mile
If applicable, Aspray (London East) can arrange any temporary accommodation, loss of income or loss of rent as part of your building’s insurance claim.

One point of contact
Instructing Aspray (London East) will provide you with one clear, face-to-face, point of contact throughout the claims process.

Need to make an insurance claim for damage to your property? Contact Aspray (London East)

Aspray (London East): Area & Postcode Coverage

Tower Hamlets, Hackney, Newham, Haringey, Redbridge.


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