Escape of Water Insurance Claim in Peterborough

Our Peterborough representative George Masterton dealt with an Escape of Water claim on behalf of this policyholder much to her satisfaction. The policyholder’s cottage developed a leak in the Kitchen, which caused extensive damage to the tiles, carpets and flooring across the whole bottom floor.

All aspects of the claim were dealt with by George and his team, including all communications with the insurance company, starting and completing targeted drying, arranging vetted contractors and project managing until completion.

The policyholder was delighted with the work that Aspray and our vetted contractors completed at her property, and would recommend our services to anyone in a similar position with an Escape of Water Insurance Claim.

“Dealing with the insurance claim felt like a David and Golliath battle at times.”

Dealing with an insurance claim for the first time can be overwhelming. Especially, if you are not used to the language used and the complexities of properties and how water can effect it.

As soon as our representative, George, became involved in this claim he immediately put the policyholder at ease. Having Aspray involved felt like “levelling the playing field” for the policyholder. The initial settlement put forward by the insurance company was not enough to cover the extent of the damage, therefore the policyholder would have been left out of pocket in dealing with the claim by herself!

Thankfully, George completed the insurance claim with full satisfaction from the policyholder with as little disruption as possible.