Waste Pipe Leak Caused Damage to Kitchen Floor

When this policyholder found a puddle in front of the cupboard under the sink, it led to the discovery of a leak in the waste pipe. Unfortunately, the dishwasher was on when the waste pipe detached causing a large amount of water to leak onto the laminate flooring.

Flooring, walls and skirting boards all suffered damage as a result of the water leak.

Initially worried about dealing with the insurance company, the policyholder called Aspray to manage the claim.

“The waste pipe under the sink had detached…”

A representative from Aspray (Peterborough) visited the property and fully explained the service to the policyholder. Following this, he carried out a thorough scope of the property, including taking moisture reading in case a drying out process was needed.

He then negotiated and agreed a settlement with the insurer directly. Once approval was gain, reinstatement works could begin, restoring the property to its pre-loss condition as quickly as possible.

The policyholder was delighted with the reinstatement works, saying: “I literally haven’t had to do anything. Signed a couple of forms, all the stress has been taken away from me. All the communication with the insurance company was taken away from me.”