Wildfire completely destroys detached home in Peterborough

Aspray’s expert knowledge helped this policyholder as a result of a wildfire at his property.

A detached house in Peterborough was completely obliterated when a wildfire spread from a nearby field. The flames managed to travel up and through shrubberry that was attached to the field, and unfortunately the whole property was lost in the blaze.

These claims can be overwhelming to comprehend for policyholders, and the insurance claim itself can be complicated. Having somebody guide you through the process is essential to many policyholders when faced with a stressful situation as with this wildfire.

“It is a long and complicated process and you need a guide and an ally to get you through.”

The policyholder and owner of the property was an 84 year old lady with dementia, who did not fare well with technology. George, our Peterborough representative, handled the claim with patience and sensitivity. As technology was not available, George used traditional mail and regular visits to the property to make sure the policyholder was kept at ease, and knew exactly what was happening throughout the claim.

At Aspray, we are industry renown for our customer service. We offer our expertise and keep you firmly in the picture when managing a claim on your behalf.