I am writing to recommend James from Aspray, in regards to my insurance claim on flat 11 - Station Road Apartments.
I would like to start by saying how much I appreciate everything James has done over the past few months!
After my flat had a leak in December, the flooring started to lift and the flat was becoming damp, however I was hesitant to make a claim as I had been very stressed with other matters, meaning the 'timing' wasn't quite right. I received a call from James in January who informed me of his job role and how he could help, so we arranged a quick meeting to discuss the claim further, which I am really grateful for James being so understanding of my busy schedule and fitting any meetings around me!
On our initial meeting, I got step by step guidance of the process and was made to feel at ease. After deciding to go ahead with the claim, James oversaw the whole project which helped me continue with my University studies without interruption. I was even able to decide when I wanted the work done which was extremely important as I was writing my dissertation! James is a great communicator and I was informed of everything throughout the whole process.
James and his team were extremely well organised and efficient, the works carried out on the flat took a week and the results are amazing! It's like i've got a completely different property. The finish is to an exceptional standard - I absolutely love the results!
Therefore, I would highly recommend using James and his team, they were truly excellent. I wish I had made a claim when the leak happened - I had no idea it would be this stress-free!!
Paul Millar, who we affectionately named `our flood friend`! In Nov 2016, we were unfortunate to be hit by a severe flash flood. It was 2ft deep across the whole of the downstairs i.e. hall, kitchen utility and newly decorated lounge! We stood knee deep in water, with all our possessions floating around, and had no idea what to do or who to contact. We were then given Paul`s name from a close friend, and we didn`t have to worry about sorting anything again. Our super hero, Paul, came to our rescue that same night, and take control of everything! Phew!
Throughout the whole ordeal, Paul was friendly, caring, efficient, and he kept us fully updated with what was happening or needed doing. We know for certain he went above and beyond his job description to help, and was always at the end of the phone or a text, when we needed pointing in the right direction. Paul organised someone to bring a humidifier, that same night, another person to pack what belongings could be saved, alternative accommodation, plumbers, decorators, electricians, carpet fitters etc, to put the whole of the ground floor back together, and whoever was needed Paul had a contact for. Paul`s sense of humour, and guidance at all stages of our disaster, kept us going on many occasions, and we are 100% grateful for all the time he spent on getting us `home and dry`.