Customer Recommended
FCA Regulated
UK-wide Network
18,000+ Claims Handled

Property restored after sewage flood following tenant move-out

When tenants move out of a rental property, landlords expect to assess the condition, carry out any routine maintenance, and prepare the property for its next occupants. For one landlord, the handover revealed a far more serious issue.
Property restored after sewage flood following tenant move-out

The Challenge

After the tenants vacated, the property had suffered a severe sewage backup, causing significant contamination and flood damage. The landlord was left facing a distressing situation, with concerns about the extent of the damage, the clean-up process, and the reinstatement works required to make the property safe, clean, and habitable again.
Sewage flooding can be difficult to manage. As well as visible damage to flooring, walls, fixtures, and fittings, contaminated water can affect areas that are not clear at first glance. The property needed a careful and thorough approach to ensure the damage was properly assessed and the reinstatement works were completed to a high standard.
Before
After
Claim Status
COMPLETED
How Aspray Helped

Aspray was instructed to support the landlord with the restoration of the property. The team worked to reinstate the home after the flood damage, coordinating the necessary works and keeping the landlord informed throughout the process.

The aim was to return the property to a safe, clean, and high-quality condition, while reducing the stress placed on the landlord during what could have been a complex and time-consuming restoration project.

The Outcome

The property was fully restored after the sewage flood, with the reinstatement works completed to what the landlord described as an “exceptional standard”. Throughout the project, the landlord praised the “workmanship and attention to detail”, as well as the clear communication from the team.

The finished result exceeded the landlord’s expectations. As well as restoring the property after the damage, the quality of the work helped improve the overall condition of the home, leaving the landlord confident in the outcome.

For landlords, property damage can create immediate practical and financial pressure. There may be concerns about repair timescales, future lettability, and dealing with the insurance claim alongside other responsibilities.

This case highlights the importance of having the right support in place after serious flood damage. With professional reinstatement works and clear communication throughout, the property was restored to a high standard and the landlord was able to move forward with confidence.

If your rental property has suffered flood damage, escape of water, sewage backup, fire, storm, or impact damage, Aspray can help manage your property damage insurance claim and oversee the reinstatement works using vetted contractors.

Customer Testimonial
Salisbury & Southampton • Sewage Water Damage
""After suffering a devastating sewage flood at my property, I was extremely worried about the damage and the overall restoration process. From start to finish, the team were professional, reliable, and incredibly thorough in reinstating my home to an exceptional standard. The workmanship and attention to detail throughout the project were outstanding, and the finished result has genuinely exceeded my expectations. Not only was my property fully restored, but the improvements and quality of the work have increased the overall value of my property. Communication was excellent throughout, and nothing was too much trouble. I would highly recommend them to anyone needing property reinstatement or restoration work after flood damage." "
×