Helping You Recover After Flooding.
A flooded property can turn life upside down in an instant. With expert support, clear communication, and a team that genuinely cares, we'll help you move forward with confidence.
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For urgent claims, call 0800 077 6705
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Expert flood damage support
Restoring your home after flood damage
Getting a property back to its pre-loss condition after a flood can take time. The drying process is often one of the most important stages, and it needs to be planned around the type of property, the materials affected, and the level of moisture present.
Your Aspray Loss Assessor can help arrange the right drying process for the property and manage the insurance claim on your behalf. This may include specialist drying, strip-out works, moisture monitoring, reinstatement works, and communication with your insurer.
If the property cannot be lived in or used safely, your policy may include cover for alternative accommodation, loss of rent, business interruption, or other related costs. Where cover applies, Aspray can help support these parts of the claim.
Flood Warnings
You can also find out if your home is at risk of flooding and sign up for flood warnings using the government website, here
preparation is everything
Flood Restoration
If it is not handled correctly, flood damage can impact the structure of your property. Aspray work with experienced flood restoration companies who handle various aspects of the property repair.
experts on hand
Drying
Starting the drying process as swiftly as possible is paramount when dealing with a flood situation. Flood water usually holds dangerous bacteria and if left untreated aids the growth of mould.
ACT QUICKLY
See the difference we make
Before
Flood Damage
After
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Claim Settled -
Approved Contractors
Mahesh V
East London • Flood Damage
"Satinder was extremely helpful when sewage flooded my home earlier this year. In the first insurance claim I have made in my life, Aspray London East provided clear support and ensured all fair considerations were presented to the insurers for the damages involved. Thank you again for all your support and guidance during this stressful situation!"
How we support you on a Flood damage claim
From your first call to final sign-off, here's what to expect
What you can expect to happen
For urgent claims, call 0800 077 6705
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A member of our claims team will take your details and arrange for a local Loss Assessor to contact you. You can speak to us before or after you notify your insurer.
We assess the damage and start your claim
Your Loss Assessor will assess the flood damage, record the affected areas, and prepare a detailed scope of works. They can also contact your insurer and help move the claim forward on your behalf.
We negotiate with your insurer
Aspray handles all communication, negotiating to achieve the best possible outcome from your policy. We chase and progress your claim as quickly as possible.
Vetted contractors restore your property
Once the claim is agreed, your Loss Assessor can instruct vetted contractors and project manage the reinstatement works through to completion.
Final inspection and sign-off
We inspect the completed works with you before final sign-off. The claim is complete when the agreed reinstatement works have been carried out and you are happy with the result.
Flood damage FAQs
Everything you need to know about our Flood damage service.
What is the difference between flood damage and escape of water?
Floods are defined slightly differently from insurer to insurer; however, usually they are described as damage caused by water entering the property externally at ground level, typically from abnormal weather conditions. This could be from flash flooding or a river breaking its banks.
Escape of water refers to water that leaks or escapes from a fixed water system inside your home. This includes pipes, central heating systems, water tanks, and appliances such as washing machines and dishwashers.
The cause matters because insurers may treat these as different claim types. Aspray can help review your policy, assess the damage, gather the right evidence, and liaise with your insurer.
I need to make a flood damage claim. What should I do?
Contact your insurer to notify them of the damage, then contact Aspray as soon as possible. You can also speak to Aspray first if you are unsure how to begin.
Your Loss Assessor can help you understand what information you need, assess the damage, prepare the claim, and guide the process from the first inspection through to completed reinstatement works.
Call 0800 077 6705 to speak to the Aspray team.
How much does Aspray cost?
Aspray’s loss assessing service is free to the policyholder, provided you appoint Aspray to carry out the approved reinstatement works using our vetted contractors.
You will still need to pay any policy excess. If you are VAT registered, you may also be responsible for paying VAT on the settlement, which you may then be able to reclaim from HMRC.
Do I still need to pay my excess if I appoint Aspray?
Yes. The excess stated in your policy still applies.
Your excess is the amount you agree to pay towards the claim before your insurer contributes. The amount should be shown in your policy schedule. Once the final settlement has been agreed with your insurer, your Aspray Loss Assessor will arrange collection of the excess payment.
Who can Aspray assist with flood damage claims?
Aspray can assist property owners making a claim under their buildings insurance policy. This includes homeowners, landlords, and business owners.
If your property has suffered flood damage and you want help managing the claim, call Aspray on 0800 077 6705. Your local Loss Assessor can inspect the damage, help validate the claim, and liaise with your insurer.
Read more about flood risks, flood recovery, and the steps to take after property damage.
Real claims, real results
See examples of the Aspray flood damage results
