Cash Settlements from Insurers (Breach of Signed Mandate)

Aspray offer a full claims management and reinstatement service to policyholders for property damage insurance claims. There is no cost for the loss assessing service to customers who instruct Aspray to manage their claim (other than any applicable excess) as it is the insurer that pays for any agreed property damage reinstatement works.

If you decide to instead take a “cash settlement” from the insurer and do not allow Aspray to reinstate the property in line with the terms of your signed mandate, then Aspray reserve the right charge you a reasonable fee.

The following fees/charges will apply:

• Management and Claims Handling Fee – 3% + VAT of the gross claim settlement value agreed by Aspray
• Site Visits & Scoping of works– £48.00 + VAT/hour.
• Mileage – £0.54 + VAT/mile.
• Telephone Calls/Electronic Communication/Letters – £18.00 + VAT/each.
• We cap this at 10% of gross claim settlement value agreed by Aspray, so if the calculated charge exceeds this, we will reduce the overall charge to only 10%.
• Any costs we have incurred for services undertaken by our approved contractors/suppliers or Aspray employees charged at cost.

Pre-Agreed Cash Settlement

If you advise from the outset that you wish to appoint Aspray to handle your claim but do not require the full reinstatement service, a reasonable fee for the handling of your claim will be agreed in writing with your Aspray Representative, this fee is up to a maximum of 10% of the gross claim settlement value agreed by Aspray.

Partial- Cash Settlement

If you decide to take a part-cash settlement for a proportion of the agreed works, the reinstatement works that have been completed by Aspray and/or their approved contractors/suppliers will be charged at the rates agreed with your insurer and you will be required to sign a satisfaction note for this element of the works.

 

• A 10% fee will be charged on the remaining gross settlement agreed by Aspray.