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Caring for Claims

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Need to make an insurance claim for damage to your property? Contact Aspray

Need to make an insurance claim for damage to your property? Contact Aspray

Caring for your claim when your home or business property has been damaged 

If your property has been damaged and you are making a claim on your insurance policy, Aspray can help!

Whether the damage is caused by fire, flood, escape of water, impact, storm, subsidence, or another insurance peril, Aspray can deal with your insurer directly, ensuring a fair settlement is agreed.

We also work with vetted contractors to project manage the reinstatement works, restoring your home or business property to its pre-loss condition as swiftly as possible.

The Claim Process

Contact Aspray on 0800 077 6705
A member of the Aspray claims team will take some details of the damage to your property and arrange for a Loss Assessor to visit your premises at time to suit you.
 

Damage and repair report
Once you have 
reviewed and signed a mandate instruction authorising Aspray to manage the claim on your behalf we will assess the damage to your property to determine if you have a valid claim and contact your insurance company to get the ball rolling.
 

Aspray manage your claim
From here, your
 Aspray Loss Assessor will deal with all communications relating to your claim, including attending all onsite meetings with necessary specialists or representatives of the insurer.
 

Negotiation with your insurer
Aspray negotiate the claim to achieve the best possible outcome on your behalf as quickly as possible. Having Aspray on your side, means that we will chase and aim to progress the claim as quickly as
 possible.
 

Settlement and excess paid
Once settlement is agreed, your dedicated loss assessor will meet with you to discuss the agreed works,
 collect your excess payment and agree a convenient date for works to commence.
 

Fully vetted contractors assigned
The agreed works are carried out using our fully vetted contractors appropriate for the works being undertaken. 
Some elements of the works may be undertaken by the Loss Assessor personally. 

Repair work begins
Your dedicated loss assessor will project manage the repair works. 
 

Sign off and feedback
Your feedback and satisfaction 
is of paramount importance to us, therefore, we will meet you onsite, where applicable, to inspect and sign off on the completed works.
 

When we say we care for policyholders… WE MEAN IT!

Aspray takes charge of property damage claims, handles every detail, and takes the time to communicate and explain the situation. The pandemic proved no barrier to this excellent service delivery and Aspray continues to use technology to maintain and even improve on this record.

British Claims Awards Judges 2021

What is the Cost?

Unlike some Loss Assessors, we can manage the whole claim right through to completion and our loss assessing service is *free to the policyholder, providing we can use our vetted contractors to carry out the reinstatement works. However, any excess stated within the policy will still apply and is payable by you, the policyholder.  

If you are a VAT registered company or individual, please be aware you are responsible for paying the VAT of the settlement, however, you can claim this from HMRC on your next VAT return. 

Before After
Before After
Before After

Customer Reviews

Need to make a claim?

Leave your details and a member of our experienced claims team will contact you.

Got a Question? 

Frequently Asked Questions Logo

Check out our FREQUENTLY ASKED QUESTIONS or contact our experienced claims team on 0800 077 6705

Water damage is one of the most common causes of residential or commercial buildings insurance claims. A leaky or frozen pipe can sometimes lead to extensive, and sometimes expensive, damage to your property and its contents. If you experience water damage, Aspray could help by negotiating with your insurance company or their loss adjuster, drying out your property and instructing vetted contractors to complete reinstatement works.

 

Suffering a fire in your residential or commercial property can be destressing and the damage caused can, in some cases, be catastrophic. Aspray could help restore your home or business to its pre-loss condition, providing a helping hand when you may need it most.
Where applicable, if your property is damaged your Aspray loss assessor may be able to arrange temporary accommodation for yourself, and your family should you be unable to remain in your property while repairs are carried out.

 

Extreme floods have been prominent across the UK over the past few years, with home and business owners suffering extensive damage, leaving them without a habitable property for extended periods of time.
If your property has been flooded, Aspray could, were applicable, arrange temporary accommodation and begin organising the cleaning and stripping of fixtures, fittings and furnishings that have been damaged because of the flood.

 

Adverse weather conditions are out of your control and a severe storm can cause damage to various aspects of your property. High winds, heavy rain, hail, and snow can all potentially cause harmful effects to your home or business, from broken roof tiles to an uprooted tree landing on your house or business.
Damage caused by a storm can take many forms however, our project managers are experienced at managing claims caused by extreme weather conditions.

 

Predominately caused by a vehicle colliding with your residential or commercial property or boundary, the physical damage of impact can be big enough and Aspray understand that the emotional impact could be even greater. The property owner can usually recover the cost of the damage under their own policy and then your insurances can often pursue a recovery of costs against the offending motorist.

 

Subsidence and heave both affect a building’s foundations. Subsidence is the downward movement of those foundations, while heave is the upward. Both can cause internal and external issues, as a property sinks or shifts in response to impacts on the earth beneath. 

 

Find Out More 

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