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Aspray, an Award Winning Property Damage Insurance Claims Negotiation, Settlement, and Reinstatement Service.

Do you need to make a Claim on your Insurance for Damage to your Property?

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Why Choose Aspray?

Because Aspray help both residential and commercial policyholders make successful building insurance claims.

Our award-winning claims management service aims to help policyholders throughout the UK make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods or other events which lead to the property owner needing to make an insurance claim. We also project manage the repairs to the damage and always strive to reinstate the property to its pre-loss condition as swiftly as possible.

Most importantly, there is NO CHARGE to you, the policyholder and property owner for the Aspray service provided we can instruct and oversee the vetted contractors who will complete the reinstatement works.

However, any excess stated within the policy will of course still apply.

Aspray Family

What can Aspray do for you?

1. Assess the damage to your property.

Instructing Aspray will provide you with a dedicated loss assessor in your area who will assess any damage that has been caused, put together a schedule of works and submit this directly to your insurance company on your behalf.

2. Negotiate a fair settlement on your behalf.

Negotiating with insurance companies and loss adjusters can be difficult if you know very little about the insurance world. Aspray will work on your behalf to agree a settlement with your insurance provider and begin restoring your property to its pre-loss condition as swiftly as possible.

Aspray House

3. Instruct vetted contractors to complete the reinstatement works.

Your project manager will direct and oversee any tradespeople required to reinstate your property to its original condition.

4. Invoice your insurer directly for all reinstatement works carried out.

Best of all, there is NO CHARGE to you, the policyholder, for the Aspray service, providing we can instruct and oversee our vetted contractors to complete reinstatement works. Please note, any excess stated within your policy will still apply.

Taking care of policyholders when they experience a property damage insurance claim is the main aim of our Aspray Loss Assessors. We aim to achieve a fair settlement with your insurer and complete any reinstatement works in a swift and timely manner.

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Aspray Claims
Average rating:  
 10 reviews
by W Haldane on Aspray Claims

Initially, I was skeptical about using a claims management company because I had never used one before and somehow thought that there would be lots of hidden charges. However, when I was abroad there was a flood in a rental property and I couldn't be around to organise quotes and instruct contractors myself. After signing over instruction to Aspray, so that they could act on my behalf with the insurers, the process, managed by Nicky, was straightforward. Even though repairs took longer than expected due to the extent of the water saturation and Christmas holidays, it was completed as required. Nicky kept me informed at each stage of completion and dealt with the contractor with any snags. It took a bit of time to get the final loss of rental payment but in Covid environment that was understandable. Would recommend to others.

by B Tucknott on Aspray Claims

Having a burst mains water pipe inside our property followed by further damage caused by our insurers contractors we were really at a loss to know how to proceed. A call to Aspray bought Clive and Laurie to the rescue. They took over the whole situation which involved multiple trades and temporary accommodation for us. Their liaison with us was excellent being kept up to date with regular progress reports and being consulted at every step. It took a year for everything to be fully resolved and Clive was always there for us. Aspray really does deliver, we would not hesitate to recommend their services.

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Landlord Claims

How Not to Put a Dent in Your Rent

Our compact brochure provides landlords insight into tenants’ feelings following property damage, with information on the impact on tenants, how to protect rental income, reputation and landlord-tenant relationships. 

Download your FREE Landlord Brochure Here

Aspray help people make successful building insurance claims.

What We Do

If your home or business has been damaged and you need the help of a builder, plumber or roofer, we can help you achieve a fair settlement from your insurer and working with vetted contractors, we will help ensure that your property is reinstated to its previous condition as swiftly as possible.

Property Damage Insurance Claims Management in Residential and Commercial Properties

At Aspray, our friendly and approachable team aims to provide a professional and efficient service for any commercial or residential property damage insurance claims. Our experience of dealing with loss adjusters, insurers and tradespeople gives a greater chance of a successful outcome and our swift as possible approach to reinstating your property aims to have your home or business reinstated to its pre-loss condition whilst causing minimal disruption.

Aspray have a national reach and offer an end-to-end service which manages buildings insurance repair claims from inception to completion.


Aspray manage both residential and commercial buildings property damage insurance repair claims, so whether it’s your home or your business premises that has suffered damage, Aspray could help!


Your home is often at the centre of your life and damage caused by fire, flood, water, impact or storm could threaten that in an instant. Should the worst happen, make Aspray your first call and book an appointment with our experienced Loss Assessors who will examine the damage and explain why Aspray’s award-winning service could restore your home to its former, pre-loss condition.


Damage to your business premises could cause major disruption.
Aspray can handle your buildings insurance claim from inception to completion allowing you to focus on running your business. Your dedicated project manager can also, where necessary, negotiate any business interruption which may have occurred as a result of the damage caused.

According to the Home Office National Statistics, the UK’s fire and rescue service attended 529,000 incidents between April 2015 and March 2016, 31% of which were fire incidents.
Impact damage can be anything from storm debris to a vehicle colliding with your residential or commercial property boundary or wall and can in some cases cause serious structural damage.
Floods have devastated many parts of the UK over the past few years. You can find out if your residential or commercial property is in a potential flood risk area here.
Aspray Van
The Associations of British Insurers claims that 26% of all domestic insurance repair claims are the result of an escape of water.
Some of the more severe storms can leave behind a trail of destruction. Keeping an eye on the weather and taking precautions for your home or business is good practice to keep storm damage to a minimum.

The Claims Process

What you should do, and what Aspray will do for you, at point of claim!

Step 1

Call Aspray on 0800 077 6705 and book an appointment with your local Aspray representative.

Step 2

If you haven’t done so already, inform your insurance company of the incident.

Step 3

At the agreed time, an Aspray project manager will visit your property and assess any damage.

Step 4

Your Aspray representative will put together a detailed schedule of works and submit this directly to your insurer.

Step 5

Any negotiations with the insurance company or, where necessary, the insurance company’s Loss Adjuster will be undertaken by your experienced Aspray representative.

Step 6

Once repair work is agreed, your project manager will instruct and oversee vetted contractors to complete the reinstatement works as swiftly as possible.

Step 7

Once insurance repair work is completed we will ask you to sign a satisfaction note so that we can be sure that you are happy with the works carried out.

Step 8

Aspray will invoice your insurance company directly for any reinstatement works. All that it left for you to do is pay your excess.

Why it Pays to Have Trace and Access Cover on Your Buildings Insurance Policy

10th July 2020

Discovering a water leak in your home or business premises can ruin the day at the best of times, typically being accompanied by some form of damage or other by the time you spot this escape of water. But, when you don’t have what is called ‘trace and access’ cover … Read more

Award-nominated Director Flies the Flag for Women in Loss assessing

30th June 2020

The Aspray team is delighted to report that one of our directors, Andrea Loasby, has just been shortlisted for three awards in the Women in Insurance Awards 2020. Andrea, who joined Aspray in 2013, and became a director in 2014, is shortlisted in the categories of Claims Professional of the … Read more

Escape of Water or Flooding: What is the difference?

23rd June 2020

Escape of water damage is said to be one of the most common forms of domestic property damage claims. According to the Association of British Insurers (ABI), insurers pay out approximately £1.8 million for escape of water claims every day.[1] But what constitutes an escape of water and how does … Read more

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Have any questions about an Insurance issue?
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Aspray only manage property damage insurance claims and are experienced in dealing with all types of property claims from a leaking bathroom to a full fire loss. If you have experienced damage to your property and wish to make a claim, no matter how big or small, call Aspray.