Caring for Claims
Need to make an insurance claim for damage to your property? Contact Aspray
Need to make an insurance claim for damage to your property? Contact Aspray
Fire
Flood
Water
Storm
Impact
Subsidence
Caring for your claim when your home or business property has been damaged
If your property has been damaged and you are making a claim on your insurance policy, Aspray can help!
Whether the damage is caused by fire, flood, escape of water, impact, storm, subsidence, or another insurance peril, Aspray can deal with your insurer directly, ensuring a fair settlement is agreed.
We also work with vetted contractors to project manage the reinstatement works, restoring your home or business property to its pre-loss condition as swiftly as possible.
Successful Claims
See examples of the Aspray service in action, with case studies based on different perils. There may be a case study that is similar to your situation. If you want to find out more about a particular case study, please don’t hesitate to get in touch.
The Claim Process
Contact Aspray on 0800 077 6705
A member of the Aspray claims team will take some details of the damage to your property and arrange for a Loss Assessor to visit your premises at time to suit you.
Damage and repair report
Once you have reviewed and signed a mandate instruction authorising Aspray to manage the claim on your behalf we will assess the damage to your property to determine if you have a valid claim and contact your insurance company to get the ball rolling.
Aspray manage your claim
From here, your Aspray Loss Assessor will deal with all communications relating to your claim, including attending all onsite meetings with necessary specialists or representatives of the insurer.
Negotiation with your insurer
Aspray negotiate the claim to achieve the best possible outcome on your behalf as quickly as possible. Having Aspray on your side, means that we will chase and aim to progress the claim as quickly as possible.
Settlement and excess paid
Once settlement is agreed, your dedicated loss assessor will meet with you to discuss the agreed works, collect your excess payment and agree a convenient date for works to commence.
Fully vetted contractors assigned
The agreed works are carried out using our fully vetted contractors appropriate for the works being undertaken. Some elements of the works may be undertaken by the Loss Assessor personally.
Repair work begins
Your dedicated loss assessor will project manage the repair works.
Sign off and feedback
Your feedback and satisfaction is of paramount importance to us, therefore, we will meet you onsite, where applicable, to inspect and sign off on the completed works.
When we say we care for policyholders… WE MEAN IT!
Aspray takes charge of property damage claims, handles every detail, and takes the time to communicate and explain the situation. The pandemic proved no barrier to this excellent service delivery and Aspray continues to use technology to maintain and even improve on this record.
What is the Cost?
Unlike some Loss Assessors, we can manage the whole claim right through to completion and our loss assessing service is *free to the policyholder, providing we can use our vetted contractors to carry out the reinstatement works. However, any excess stated within the policy will still apply and is payable by you, the policyholder.
If you are a VAT registered company or individual, please be aware you are responsible for paying the VAT of the settlement, however, you can claim this from HMRC on your next VAT return.
Customer Reviews
Need to make a claim?
Leave your details and a member of our experienced claims team will contact you.
Got a Question?
Check out our FREQUENTLY ASKED QUESTIONS or contact our experienced claims team on 0800 077 6705
Find Out More
Homeowner
Landlords
Business Owners
Our Latest Blog Posts
Cost of living crisis? Beware of cheap insurance!
Robert Johnson, Claims Manager at Aspray, advises that while many people are looking for areas to save money, home insurance shouldn’t be one of them.Having adequate insurance in place for your home could save you a fortune should damage occur. Alongside the claims...
Smoke and Carbon Monoxide Alarm (England) Regulations: do you know the changes?
The Smoke and Carbon Monoxide Alarm (England) Regulations, which have been effective since 2015, are being amended to extend some of the rules in place. The amendment will apply from 1st of October, except in Wales where they will come into force from the start of...
Aspray Glasgow West announce Glasgow Clan sponsorship for third year
Aspray Glasgow West are delighted to announce they will be returning as the title sponsor for the Glasgow Clan ice hockey team for the third year. Going one step further this season, they are also sponsoring new player, Stephen Dixon. Newly arrived from the Cardiff...
Cost of living crisis? Beware of cheap insurance!
Robert Johnson, Claims Manager at Aspray, advises that while many people are looking for areas to save money, home insurance shouldn’t be one of them.Having adequate insurance in place for your home could save you a fortune should damage occur. Alongside the claims...
Smoke and Carbon Monoxide Alarm (England) Regulations: do you know the changes?
The Smoke and Carbon Monoxide Alarm (England) Regulations, which have been effective since 2015, are being amended to extend some of the rules in place. The amendment will apply from 1st of October, except in Wales where they will come into force from the start of...