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get your home
back to normal
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How we help with your home insurance claim
Your home is often an extension of your family. Seeing it damaged causes tremendous stress. Aspray offers a helping hand – settling your claim and restoring your property as quickly as possible.
When life is busy, finding time to deal with insurers and organise contractors means time away from family or work. Our network is trained to check for damage in places you may not think to look, and we have access to specialist third-party consultants when your claim needs it.
Why choose Aspray?
Property damage can be overwhelming. Our team provides practical support and clear communication throughout.
With assessors across the UK, you’ll receive local support backed by over 21 years of claims experience.
Trusted by thousands of policyholders and recognised with industry awards for claims support.
Put your home in safe hands
Hear from our Customers
How it works
Call our 24/7 line or request a callback. We’ll be in touch to talk you through your next steps.
Your local assessor visits and thoroughly documents all damage, making sure your case is accurately presented to your insurance company.
We handle all insurer communication to achieve the best possible outcome on your behalf.
Our network of local approved contractors restore your property to its original condition.
What type of damage?
Homeowner FAQs
Help, I’ve found property damage. What should I do?
If you have found damage to your property, try to stop the damage getting worse if it is safe to do so. For example, turn off the water after a leak or arrange emergency help if the property is unsafe. Take photos or videos of the damage, keep any damaged items where possible, and make a note of what happened.
You should notify your insurer promptly, as most policies require this. You can also contact Aspray straight away, either before or at the same time as speaking to your insurer, so we can guide you through the next steps and help manage the claim.
Why use Aspray to help with my home insurance claim?
A property insurance claim can be stressful, time-consuming, and difficult to manage alone. Aspray can assess the damage, prepare the scope of works, deal with the insurer and loss adjuster, and organise vetted contractors to complete the approved reinstatement works. This gives you a dedicated point of contact throughout the claim.
How much does the Aspray service cost?
Aspray’s service is free to the policyholder when we use our vetted contractors to complete the approved reinstatement works. You will still need to pay your policy excess, as this is part of your insurance policy. If you are a VAT registered company or individual, please be aware you are responsible for paying the VAT of the settlement, however, you can claim this from HMRC on your next VAT return.
Do you handle the insurance company directly?
Yes. Once appointed, Aspray can deal with the insurance company, loss adjuster, surveyors, and contractors on your behalf. We manage the claim, prepare the scope of works, and help move the process forward.
How long will my home insurance claim take?
The length of a home insurance claim depends on the type of damage, the extent of the works, insurer response times, and whether specialist reports are needed. A small claim may move quickly, while complex fire, flood, storm, or escape of water claims can take longer, especially where drying, surveys, or detailed scopes of work are required.
Aspray will always aim to get your home back to its original condition as soon as possible, which is why we work with approved, fully vetted contractors.
