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Case Studies

See how Aspray has helped policyholders manage property insurance claims, deal with their insurer, and reinstate damaged homes, rental properties, and business premises.
  • Flood Damage

    Property restored after sewage flood following tenant move-out

    When a landlord discovered severe sewage flooding after their tenants moved out, Aspray stepped in to help manage the property damage insurance claim and oversee the reinstatement works. Despite the significant contamination and damage, the property was fully restored using vetted contractors, with the landlord praising the workmanship, attention to detail and exceptional standard of the finished result. From a devastating discovery to a property restored beyond expectations, this case shows how Aspray can help take even serious property damage from claim through to reinstatement.

  • Water Damage

    A Disputed Escape of Water Claim Successfully Resolved

    An escape of water from a flat above caused extensive damage to a residential property, breaking through the ceilings of the kitchen and living room before tracking down through the walls and into the flooring below. What initially presented as surface-level damage quickly revealed itself to be far more serious, with moisture embedded deep within the structure.

  • Water Damage

    A Hidden Leak Uncovered in a Much Loved Bungalow

    When 95 year old Eddie and his wife, 92 year old Olive discovered an underground water leak beneath their Utility Room of their bungalow, they had no idea of the disruption it would cause, or the extensive repairs that would follow.

  • Water Damage

    Aspray Dorchester Escape of Water Claim: The Importance of a Proper Scope of Works

    Aspray was appointed to support the policyholder following a serious escape of water at a three-bedroom bungalow in Dorset.

  • Water Damage

    Burst Drainage Pipe in London Home: From Crisis to Solution

    Embarking on the journey of homeownership is a significant milestone, especially for couples taking their first step together. For one homeowner in Clapham, London the excitement of moving into a nice two-bedroom residential house quickly turned into a series of unexpected challenges.

  • Flood Damage

    Christian Youth Enterprises: Turning a Severe Storm Surge into a Story of Recovery

    After nearly 40 years of providing youth services, CYE faced an unprecedented challenge when a severe storm surge caused major flooding across its site. The event affected the organisation’s buildings, infrastructure, and daily operations, threatening to disrupt the charitable activities it had delivered for decades.

  • Fire Damage

    Fire Damage Claim: A Lifeline for an Overseas Landlord

    When a fire broke out at a semi-detached rental property in Glasgow, the landlord was left facing a serious property insurance claim from thousands of miles away.

  • Flood Damage

    Flood damage in Glasgow: Overcoming the devastation

    Imagine returning home from work to your Glasgow city centre home, only to find your residence flooded. This horrifying scenario became a reality for one policyholder. What ensued was a traumatic experience that threatened to rob her of a home filled with cherished memories and sentimental value.

  • Water Damage

    From Major Water Damage to Successful Sale

    A vacant property in Watford suffered significant internal damage after a frozen pipe burst in the loft, allowing water to escape undetected and flow through both floors of the house. By the time the issue was discovered, the extent of the damage required a full internal reinstatement.

  • Water Damage

    Helping a Vulnerable Policyholder After an Escape of Water

    A homeowner in Glasgow was referred to Aspray Glasgow North and South after water from the property above caused extensive damage to her ground-floor flat.

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