Expert Claims Support For Busy Landlords
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How we help Landlords
Whether you live nearby, manage a portfolio of properties, or are based some distance from the damaged property, Aspray can support and manage your entire claim, acting on your behalf and keeping you updated at every stage.
Damage to rental properties often comes with additional worries, such as rehousing tenants or loss of rent. Your dedicated Aspray assessor can take care of those elements by:
- sourcing alternative accommodation where needed
- attend meetings with the insurer or their loss adjuster on your behalf
- help to recover any loss of rent where applicable.
What can we do for Landlords?
From preparing the scope of works to negotiating with your insurer, Aspray can manage the claim for you. We also project manage the reinstatement works using vetted contractors, helping you avoid the time and stress of coordinating repairs yourself.
If the property becomes uninhabitable, your policy may include cover for alternative accommodation or loss of rent. Aspray can help review the policy position and support this part of the claim where cover applies.
If landlord-owned contents are damaged as part of the incident, your Aspray Loss Assessor may be able to include these items within the claim, subject to your policy cover.
You do not need to live close to the property to use Aspray. We regularly support landlords who live outside the area, own properties across the UK, or need a local point of contact to oversee the claim and reinstatement works.
Ready for Tenants Once Again
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Received that dreaded call from your tenants?
Real Claims. Real Results. Fantastic Feedback.
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Water Damage
A Disputed Escape of Water Claim Successfully Resolved
An escape of water from a flat above caused extensive damage to a residential property, breaking through the ceilings of the kitchen and living room before tracking down through the walls and into the flooring below. What initially presented as surface-level damage quickly revealed itself to be far more serious, with moisture embedded deep within the structure.
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Water Damage
A Hidden Leak Uncovered in a Much Loved Bungalow
When 95 year old Eddie and his wife, 92 year old Olive discovered an underground water leak beneath their Utility Room of their bungalow, they had no idea of the disruption it would cause, or the extensive repairs that would follow.
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Water Damage
Aspray Dorchester Escape of Water Claim: The Importance of a Proper Scope of Works
Aspray was appointed to support the policyholder following a serious escape of water at a three-bedroom bungalow in Dorset.
Landlord FAQs
Help, my tenants have reported property damage. What should I do?
If you have damage to your property, try to stop the damage getting worse if it is safe to do so. For example, turn off the water after a leak or arrange emergency help if the property is unsafe. Take photos or videos of the damage, keep any damaged items where possible, and make a note of what happened.
You should notify your insurer promptly, as most policies require this. You can also contact Aspray straight away, either before or at the same time as speaking to your insurer, so we can guide you through the next steps and help manage the claim.
What does Aspray’s service cost?
There is no charge for Aspray’s loss assessing service, provided you appoint Aspray to carry out the approved reinstatement works using our vetted contractors. You will still need to pay any policy excess, and VAT may apply depending on your circumstances.
Do I need Aspray if my insurer has appointed a loss adjuster?
An insurer’s loss adjuster acts on behalf of the insurance company. Aspray acts on behalf of you, the policyholder. We assess the damage, prepare the claim, negotiate with your insurer, and manage the reinstatement works once agreed.
Why use Aspray to help with my insurance claim?
A property insurance claim can be stressful, time-consuming, and difficult to manage alone. Aspray can assess the damage, prepare the scope of works, deal with the insurer and loss adjuster, and organise vetted contractors to complete the approved reinstatement works. This gives you a dedicated point of contact throughout the claim.
Can Aspray help if my tenants are still living in the property?
Yes. If it is safe and practical for tenants to remain in the property, Aspray can help plan the reinstatement works with this in mind. If the property is uninhabitable, we can help review whether your policy includes alternative accommodation or loss of rent cover.
Can I use Aspray if I live far away from the property?
Yes. Aspray can support landlords who live away from their rental property, including overseas landlords with UK properties. Your local Loss Assessor can assess the damage, liaise with your insurer, and manage the approved repairs.
Does Aspray manage the repairs and contractors?
Yes. If you appoint Aspray, we can manage the reinstatement works using our vetted contractor network. This means you have one point of contact for the claim and repair process.
What Type of Damage?
