Helping a Vulnerable Policyholder After an Escape of Water
The policyholder was vulnerable and had tried to clear the water from the bathroom and kitchen floors herself. However, the flat had been badly soaked, and the scale of the damage meant urgent support was needed.
Before & After
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Claim Settled -
Approved Local Contractors
This claim involved more than reinstatement works.
The policyholder was living in the property when the escape of water happened. Due to her vulnerability, the team also had to consider the practical impact of being displaced from her home.
Suitable temporary accommodation was needed while the flat was made safe and repaired. Adaptations were also required in the rental property, which added another layer of care and coordination to the claim.
Aspray Glasgow North and South took control of the claim process and helped move the case forward.
The team arranged leak detection, installed stabilisation equipment, recorded the damage and liaised with the insurer and loss adjuster. This helped establish the cause of the leak, evidence the extent of the damage and support the scope of works needed to reinstate the property.
Damp meter readings can play an important role in escape of water claims. They help identify moisture that may not be visible, show how far water may have travelled and highlight which walls, floors, ceilings or materials may be affected. This evidence can support the drying plan, the scope of works and the wider claim assessment.
By using the right assessment tools and recording the evidence early, Aspray could help show the full extent of the damage and reduce the risk of affected areas being missed.
The claim resulted in a new kitchen and bathroom for the policyholder.
The property was made habitable again, and the policyholder had support throughout a stressful and disruptive claim. Aspray Glasgow North and South handled the claim process, helped arrange the required works and supported the policyholder while she was away from the property.
This case shows the value of having someone in your corner during an escape of water claim.
For a vulnerable policyholder, a major leak can cause distress, disruption and practical problems that go beyond the visible damage. Aspray Glasgow North and South helped manage the claim, evidence the damage, arrange the right support and move the property towards reinstatement.
The result was a repaired home, a safer outcome for the policyholder and a claim that was handled with care from start to finish.
