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Caring for Claims

Need to make an insurance claim for damage to your property? Contact Aspray (London South and Basingstoke)

Your dedicated Aspray Loss Assessor
Jack Parkhouse

Jack Parkhouse helps policyholders in the London South and Basingstoke area make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods or other events. Jack will also be responsible for project managing the repairs to the damage and always strives to reinstate the property to its pre-loss condition as swiftly as possible.

Meet the Aspray (London South and Basingstoke) Team

Jack Parkhouse


Shradha Parkhouse

Office Manager

Ashley Hewitt

Loss Assessor

Martyn Chapman

Loss Assessor

Dominic Marshall

Claims Handler

Aspray (London South and Basingstoke) Services

Aspray (London South) Services

Aspray London South and Basingstoke Logo

Featured Claim

As a first-time homeowner, finding a major leak in your basement can be a daunting and distressing experience. It’s even worse when you find out that your cover is not what you expected.

When managing the insurance claim became complicated and long-winded, this homeowner contacted the team at Aspray (London South and Basingstoke), who came to the rescue to manage that claim in its entirety.

Hear Callum’s story firsthand… 

Latest Claims

Before After
Before After
Before After

What is the Cost?

Unlike some Loss Assessors, we can manage the whole claim right through to completion and our loss assessing service is *free to the policyholder, providing we can use our vetted contractors to carry out the reinstatement works. However, any excess stated within the policy will still apply and is payable by you, the policyholder.  

If you are a VAT registered company or individual, please be aware you are responsible for paying the VAT of the settlement, however, you can claim this from HMRC on your next VAT return. 

Customer Reviews

Need to Make a Claim?

Leave your details and a member of our experienced claims teams will contact you. 

The Claim Process

Contact Aspray on 0800 077 6705
A member of the Aspray claims team will take some details of the damage to your property and arrange for a Loss Assessor to visit your premises at time to suit you.

Damage and repair report
Once you have 
reviewed and signed a mandate instruction authorising Aspray to manage the claim on your behalf we will assess the damage to your property to determine if you have a valid claim and contact your insurance company to get the ball rolling.

Aspray manage your claim
From here, your
 Aspray Loss Assessor will deal with all communications relating to your claim, including attending all onsite meetings with necessary specialists or representatives of the insurer.

Negotiation with your insurer
Aspray negotiate the claim to achieve the best possible outcome on your behalf as quickly as possible. Having Aspray on your side, means that we will chase and aim to progress the claim as quickly as

Settlement and excess paid
Once settlement is agreed, your dedicated loss assessor will meet with you to discuss the agreed works,
 collect your excess payment and agree a convenient date for works to commence.

Fully vetted contractors assigned
The agreed works are carried out using our fully vetted contractors appropriate for the works being undertaken. 
Some elements of the works may be undertaken by the Loss Assessor personally. 

Repair work begins
Your dedicated loss assessor will project manage the repair works. 

Sign off and feedback
Your feedback and satisfaction 
is of paramount importance to us, therefore, we will meet you onsite, where applicable, to inspect and sign off on the completed works.

Featured Claim

This rented property was devastated by fire after a candle was left burning in one of the bedrooms. Luckily, the nobody was hurt but the property was left uninhabitable.

Aspray (London South and Basingstoke) were called to manage the claim on behalf of the landlord. After arranging the settlement with the insurer, Jack arranged the decontamination, strip-out and reinstatement of the property, ready to hand back to the landlord and their tenants.


Fire damage in hallway in tenanted property


Hallway reinstated after fire damage in property

What is the difference between a Loss Assessor and a Loss Adjuster?

Aspray Loss Assessor with speech

A Loss Assessor works in the best interests of the policyholder.
Sometimes known as a public Loss Adjuster, a Loss Assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.

Loss Adjuster with speech

A Loss Adjuster is appointed on behalf of the insurance company.
When instructed by an insurance company, a Loss Adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure.

Damage assessment 
Your local loss assessor will put together a schedule of works following an inspection of the damage at your property.

Claims management
Managing the insurance company and tradespeople can be tricky. Aspray (London South and Basingstoke) will manage the claim on your behalf from inception to completion.

Going the extra mile
If applicable, Aspray (London South and Basingstoke) can arrange any temporary accommodation, loss of income or loss of rent as part of your building’s insurance claim.

One point of contact
Instructing Aspray (London South and Basingstoke) will provide you with one clear, face-to-face, point of contact throughout the claims process.

Need to make an insurance claim for damage to your property? Contact Aspray (London South and Basingstoke)

Aspray (London South and Basingstoke): Area & Postcode Coverage

London South, Camberwell, Denmark Hill, Peckham, Brixton, Southwark, Lambeth, Kennington, Vauxhall (part), Walworth, Newington, Upper Norwood, Crystal Palace, Bromley, Croydon, Lewisham, Dulwich, Dulwich Village, West Dulwich, Herne Hill, Sydenham, West Norwood, Gipsy Hill, Brixton Hill, Tulse Hill, Brixton, Streatham Hill, Balham, Clapham, Wandsworth, South Lambeth, Vauxhall, NW area of Stockwell, Oval, Brixton, Stockwell, Battersea, Clapham South, Balham, Wandsworth Common (part), Streatham, Streatham Common, Norbury, Thornton Heath, Streatham Park, Furzedown, Streatham Vale, Mitcham Common, Pollards Hill, Eastfields, Merton, Tooting, Mitcham (part).

Quidhampton, Overton, Ashe, Oakley, Wooton St Lawrence, Sherborne St John, Chineham, Lychpit, Nately Scures, Hook, Rotherwick, Sherfield on Loddon, Hartley Wintney, Eversley, Sandhurst, Blackwater, Farnborough, North Waltham, Dummer, Broadmere, Winslade, Upton Grey, Odiham, Fleet, Church Crookham, Long Sutton, Crondall, Aldershot, Tongham, Preston Candover, Lasham, Farnham, Wrecclesham, Medstead, Four Marks, Hawthorn, Alton, Holybourne, Binsted, Frensham, Tilford, Churt, Bordon, Oakhanger, Selborne

GU10, GU11, GU12, GU14, GU17, GU34, GU35, GU46, GU47, GU51, GU52, GU9, RG21, RG22, RG23, RG24, RG25, RG27, RG29, SW2, SW4, SW8, SW9, SW11, SW12, SW16, SW17, SE5, SE11, SE17, SE19, SE21, SE24, SE26, SE27.

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