Customer Recommended
FCA Regulated
UK-wide Network
18,000+ Claims Handled

Our Claims Process

Here's what to expect throughout your insurance claim process.
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Our Claims Process

How we support you

From your first call to final sign-off, here's what to expect

What you can expect to happen

For urgent claims, call 0800 077 6705
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A member of our claims team takes your details and arranges for a local loss assessor to visit at a time that suits you — even if you haven't logged a claim yet.
We assess the damage and start your claim
Your loss assessor evaluates the fire damage, prepares a detailed scope of works, and contacts your insurer to get the process started on your behalf.
We negotiate with your insurer
Aspray handles all communication, negotiating to achieve the best possible outcome from your policy. We chase and progress your claim as quickly as possible.
Vetted contractors restore your home
Once settlement is agreed, your loss assessor instructs fully vetted contractors and project manages the restoration works to completion.
Final inspection and sign-off
We meet you on site to inspect the completed works. No claim is complete until you sign to say you're happy with the restoration.
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