We won again!
Winning an outstanding service award once is a tremendous achievement. But to scoop it for a second year in a row is beyond expectation.
Providing a top-class service to policyholders is what Aspray is all about. The company began with an ethos, to treat our customers as we would treat our family. Something that continues today.
Outstanding Services to the Policyholder
With a review score of 4.9/5 over 770 reviews, we are constantly overwhelmed by the incredible feedback we receive. Even more so when our policyholders are willing to get in front of a camera and shout about the positive experience they had with Aspray.
“Aspray offers a proven claims service that among the market leaders. Policyholders are enthusiastic about Aspray as a partner that delivers real peace of mind during what can be very difficult times.” British Claims Awards Judges.
Excellent work carried out by the contractors after storm Arwen blew down brickwork onto our living room ceiling causing large cracks in it. The work involved brickwork, plaster boarding, plastering, and painting. A big thank you to Lindsey who organised the work and kept us up to date all the time.
“Aspray took care of everything during my claim. All I had to do was to sign the form, that’s that and the rest was sorted out so that everyone is happy: the tenants & myself. I can wholeheartedly recommend Aspray, Glasgow West, especially Nicky Moncur :)) Million thanks Nicky!”
Bill did a great job managing our reinstatement work after our hot water tank leaked through ceiling. He took the stress away by managing all from the insurers to builders, keeping us in the loop the whole time. Bill’s excellent communication and professionalism put us at lease from the start.
British Claims Awards
Hosted by Claim Media, the British Claims Awards champions the claims service across insurance. The awards bring together leading professionals and organisations to celebrate their achievements and the progress made within the industry over the past 12 months.
Awarding twenty categories from insurers’ direct support of policyholders and the role of insurance brokers, to legal services provided in support of claims, the work carried out during major loss events, and even counter fraud initiatives.
Judged by an independent panel of experts chosen for their expertise, experience and positions within the industry the awards commend the fantastic work done across the company
“These awards recognise the importance of having the customer at the core of all that we do, and that customer centricity is the key to being a success in our industry… we should be proud of the way we continue to adapt to achieve incredible things for our customers.”
Mark Shepherd, Head of General Insurance, Association of British Insurers