Reflecting on BIBA Conference 2026

BIBA Conference 2026 gave us a valuable opportunity to meet with brokers, insurers, suppliers and wider insurance industry professionals from across the UK.

Held at Manchester Central on 13 and 14 May, the conference brought together thousands of insurance professionals under one roof, with this year’s theme centred around “Time:To”. The event is widely recognised as one of the largest insurance broking events in the UK, creating a strong space for networking, learning and industry discussion.

For Aspray, attending BIBA is always a useful reminder of how important face-to-face conversations remain within the insurance sector. Across the two days, we had the chance to speak with people from all areas of the market, including brokers, insurers, loss adjusters, suppliers and service providers.

Conversations around claims support

A key theme across many of our conversations was the pressure placed on brokers when a property claim becomes more complex, time-consuming or difficult for the policyholder to manage.

Property claims can place a real strain on clients, especially when they involve damage to homes, rental properties or commercial premises. For brokers, this can also create pressure on internal teams, as clients often need guidance, reassurance and clear communication while the claim progresses.

This is where Aspray can provide support.

Aspray works on behalf of the policyholder to help manage their property damage insurance claim. This includes assessing the damage, preparing the scope of works, negotiating with the insurer or loss adjuster where needed, and managing the reinstatement works through vetted contractors.

A strong few days for the insurance industry

BIBA Conference 2026 gave us the chance to speak with both new and existing contacts about how our introducer referral process works in practice.

For brokers, introducing a client to Aspray can help reduce the time spent dealing with complex property claims, while still allowing them to maintain a strong client relationship. For policyholders, it provides access to a dedicated claims management service at a time when they may feel unsure about what to do next.

The conversations we had at BIBA showed that this support remains highly relevant across the market, especially as brokers continue to focus on client outcomes, service quality and operational efficiency.

Supporting brokers and their clients

BIBA also gave us the opportunity to hear more about the topics shaping the insurance sector, from customer experience and claims handling to market conditions, technology and business growth.

Events like BIBA are valuable because they bring so many parts of the insurance market together in one place. They allow for open discussion, stronger relationships and a clearer view of the challenges facing brokers and their clients.

We enjoyed speaking with so many people across the two days and appreciated the chance to explain how Aspray can support policyholders through property damage claims.

Thank you to everyone who spoke with us

We would like to thank everyone who visited us, spoke with the team, or took the time to learn more about Aspray at BIBA Conference 2026.

Whether the conversation was about a current claim, a future referral, or the wider role of claims management support, it was useful to connect with so many professionals from across the insurance industry.

If you spoke with us at BIBA and would like to continue the conversation, our team would be happy to discuss how Aspray can support you and your clients with property damage insurance claims.