We are pleased to share that Aspray has been named a finalist for Loss Assessor of the Year at the British Claims Awards!
We’re very proud to be recognised for the work we continue to deliver across our nationwide network and for the excellency we strive to provide for policyholders.
At Aspray, we handle a wide range of property damage every day. Each claim brings its own set of circumstances and challenges, each as unique as the property and policyholder which it concerns. In some cases, it is a home that has been significantly damaged, raising immediate concerns around accommodation and disruption to daily life. For others, it may involve a business or investment property, where the focus shifts to continuity, income and longer-term impact. Regardless of the situation, the approach remains consistent – behind every claim is a person, and that is the key which shapes how each case is managed from first notification through to reinstatement.
Our network of appointed representatives operate across the UK, managing the full claims process on behalf of policyholders. This includes assessing damage, preparing and negotiating the claim with insurers and loss adjusters, and overseeing reinstatement works through a network of more than 1,100 vetted contractors. The aim is to provide structure and clarity at each stage, ensuring claims progress efficiently and settlements reflect the true extent of the loss.
Property claims are often complex. Damage can span multiple rooms, involve structural elements, or lead to disputes around scope and settlement values. Managing these situations requires both technical understanding and clear communication. Aspray supports this with established methods and tools, including the use of injection drying to reduce disruption and preserve materials where appropriate, and scanning technology to improve accuracy and strengthen claim negotiations.
Early engagement remains a key part of the service. Our First Notification of Loss offering provides immediate access to guidance and support at the point a policyholder identifies potential damage. Over the past 12 months, this has supported more than 1,000 policyholders through the initial stages of their claim, helping to establish clarity from the outset.
Operating as a national network allows for a consistent standard of service while maintaining a local presence. Appointed representatives work within their regions, enabling faster response times and closer relationships with policyholders, while supported by central systems and processes that ensure consistency across the network.
Being shortlisted at the British Claims Awards reflects this approach. It highlights the importance of structured, policyholder-focused claims management and recognises the outcomes being delivered across the network.
The winner of Loss Assessor of the Year will be announced at the awards ceremony on 4 June at the Leonardo Royal Hotel in London St Paul’s.
