Caring for Claims

Need to make an insurance claim for damage to your property? Contact Aspray (Sutton Coldfield)

Your dedicated Aspray Loss Assessors
Nathan & Sam Merritt

Nathan & Sam help policyholders in the Sutton Coldfield area make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods or other events. Nathan & Sam will also be responsible for project managing the repairs to the damage and always strive to reinstate the property to its pre-loss condition as swiftly as possible.

Aspray (Sutton Coldfield) Services

Lichfield Ladies RUFC Logo

Proud Sponsors of Lichfield Ladies Rugby Team

Nathan & Sam are thrilled to announce the sponsorship of the incredible Lichfield Ladies Rugby Team as they charge towards glory in the Papa John’s Community Cup final.

They are proud to sponsor player Katie Gregory, who wears the number 10 shirt for Lichfield Ladies, further demonstrating their commitment to supporting talented individuals like Katie as they contribute to the team’s success.

This exciting partnership brings together two parties committed to excellence and community spirit, showcasing the power of local support in driving sporting success.

Aspray (Sutton Coldfield) Services

Latest Claims

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What is the Cost?

Unlike some Loss Assessors, we can manage the whole claim right through to completion and our loss assessing service is *free to the policyholder, providing we can use our vetted contractors to carry out the reinstatement works. However, any excess stated within the policy will still apply and is payable by you, the policyholder.  

If you are a VAT registered company or individual, please be aware you are responsible for paying the VAT of the settlement, however, you can claim this from HMRC on your next VAT return. 

Featured Claim

Police had to be called when a car collided with this property’s external wall, causing considerable damage. Loss Assessor, Nathan, was called to the scene to assess the damage and, during inspection, it was discovered that there were insufficient foundations present. 

The property is surrounded by a main road with large foot traffic and a cycle lane therefore it was also important to reduce the risk of further accident or damage by implementing security fencing. 

Nathan undertook a lengthy negotiation period with the insurer but, once a fair settlement was agreed, contractors were quickly brought in to start the reinstatement works.

The old 25 metre wall had to be completely removed, new foundations laid, and new wall rebuilt, all which was completed within 20 days of construction beginning.


Wall damaged due to car impact - Aspray (Sutton Coldfield)


Fixed wall after car damage - side view - Aspray (Sutton Coldfield)

Customer Reviews

Need to Make a Claim?

Leave your details and a member of our experienced claims teams will contact you. 

The Claim Process

Contact Aspray on 0800 077 6705
A member of the Aspray claims team will take some details of the damage to your property and arrange for a Loss Assessor to visit your premises at time to suit you.

Damage and repair report
Once you have 
reviewed and signed a mandate instruction authorising Aspray to manage the claim on your behalf we will assess the damage to your property to determine if you have a valid claim and contact your insurance company to get the ball rolling.

Aspray manage your claim
From here, your
 Aspray Loss Assessor will deal with all communications relating to your claim, including attending all onsite meetings with necessary specialists or representatives of the insurer.

Negotiation with your insurer
Aspray negotiate the claim to achieve the best possible outcome on your behalf as quickly as possible. Having Aspray on your side, means that we will chase and aim to progress the claim as quickly as

Settlement and excess paid
Once settlement is agreed, your dedicated loss assessor will meet with you to discuss the agreed works,
 collect your excess payment and agree a convenient date for works to commence.

Fully vetted contractors assigned
The agreed works are carried out using our fully vetted contractors appropriate for the works being undertaken. 
Some elements of the works may be undertaken by the Loss Assessor personally. 

Repair work begins
Your dedicated loss assessor will project manage the repair works. 

Sign off and feedback
Your feedback and satisfaction 
is of paramount importance to us, therefore, we will meet you onsite, where applicable, to inspect and sign off on the completed works.

Aspray (Sutton Coldfield) Photo Gallery 

What is the difference between a Loss Assessor and a Loss Adjuster?

Aspray Loss Assessor with speech

A Loss Assessor works in the best interests of the policyholder.
Sometimes known as a public Loss Adjuster, a Loss Assessor manages property damage insurance claims on behalf of the policyholder, working towards achieving a fair settlement from the insurance company.

Loss Adjuster with speech

A Loss Adjuster is appointed on behalf of the insurance company.
When instructed by an insurance company, a Loss Adjuster will assess the damage to your property and, if they deem the damage liable under your insurance policy, will work with your insurance company to provide settlement figure.

Damage assessment 
Your local loss assessor will put together a schedule of works following an inspection of the damage at your property.

Claims management
Managing the insurance company and tradespeople can be tricky. Aspray (Sutton Coldfield) will manage the claim on your behalf from inception to completion.

Going the extra mile
If applicable, Aspray (Sutton Coldfield) can arrange any temporary accommodation, loss of income or loss of rent as part of your building’s insurance claim.

One point of contact
Instructing Aspray (Sutton Coldfield) will provide you with one clear, face-to-face, point of contact throughout the claims process.

Need to make an insurance claim for damage to your property? Contact Aspray (Sutton Coldfield)

Aspray (Sutton Coldfield): Area & Postcode Coverage

Croxall, Fradley, Elmhurst, Lichfield, Burntwood, Hammerwich, Pipehill, Muckley Corner, Wall, Shenstone, Hiddlesford, Curborough, Steethay, Whittington, Elford, Edingale, Harlaston, Haunton, Thorpe Constantine, Seckington, Newton Regis, Shttington, Alvecote, Tamworth, Hopwas, Sutton Coldfield, Weeford, Little Hay, Perry Common, Wishaw, Kingsbury, Middleton, Minworth, Curdworth, Birchmoor, Dordon

B23 B24 B34 B35 B36 B44 B72 B73 B74 B75 B76 B77 B78 B79 WS13 WS14 WS7

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