About Aspray

Who Are Aspray?

Aspray was founded in 2005 by Managing Director, James Whittle, with a passion to create a solution-driven service dedicated to helping policyholders make successful building insurance claims.

Today, Aspray offers policyholders an unparalleled wealth of expertise and experience. We pride ourselves on providing a high-quality but straightforward, best in class service and have built our business on a formidable reputation for being knowledgeable, professional, and following through on our commitments.

Aspray Directors, James Whittle, Hayley McSherry and Kim Perkins
Free Loss Assessing Service

As specialists, not generalists, our entire focus is buildings insurance and property reinstatement; we know precisely how to manage your claim, from dealing directly with your insurance company to project managing the contractors, we can take care of it all.

Our award-winning service is available to every policyholder in the UK. *There is no charge for the loss assessing service provided we instruct and oversee the vetted contractors who will complete the reinstatement works, however, any applicable excess stated in the policy will still be payable by you, the policyholder. 

Aspray: A Name You Can Trust  

Quality is at the heart of Aspray, and that is why we insist on only using contractors that have been vetted and approved. Furthermore, our Loss Assessors are carefully selected and undergo a rigorous screening process, which adds up to peace of mind for our customers.

Our diligent approach has led to customers continually recommending our service. We have successfully managed and negotiated thousands of claims and reinstated homes and businesses across the UK. 

%

of customers surveyed said they would use the Aspray service again and would recommend Aspray to their friends and family.

*Results based on 254 customers, chosen at random and surveyed between June 2019 and January 2020

%

of customers surveyed said they would use the Aspray service again and would recommend Aspray to their friends and family.

*Results based on 254 customers, chosen at random and surveyed between June 2019 and January 2020

The Best Blend of Talent

Our established network gives us immediate access to skilled tradespeople and other types of building specialists. Our technical skills and geographical reach mean that no matter the size or complexity of your claim, we have the tools and contacts to help you get back on your feet as swiftly as possible.

As we have significantly grown over the years, we moved to larger offices and now have our head office in Darwen, Lancashire. This is where the senior leadership, support team and qualified claims handling teams are based. 

Aspray National Conference

We have over 50 Loss Assessors working in the field supported by our team of Claims Handlers and expert managers. The claims team have an in-depth understanding of the principles of property damage insurance claims, and each holds a Chartered Institute of Loss Adjuster certification (Cert CILA) and a Certificate in Insurance (Cert CII) or are working towards these qualifications. 

All of our Loss Assessors undertake training accredited by the British Damage Management Association (BDMA), a highly respected professional body within the damage management industry. 

We have over 50 Loss Assessors working in the field supported by our team of Claims Handlers and expert managers. The claims team have an in-depth understanding of the principles of property damage insurance claims, and each holds a Chartered Institute of Loss Adjuster certification (Cert CILA) and a Certificate in Insurance (Cert CII) or are working towards these qualifications. 

All of our Loss Assessors undertake training accredited by the British Damage Management Association (BDMA), a highly respected professional body within the damage management industry. 

Aspray can help with your leak

Our Mission

Our Mission at Aspray is a simple one, to continue helping policyholders obtain the claim settlement they are entitled in line with their insurance policy cover and project manage the repairs as quickly as possible, with minimal disruption. 

Our team of professionals live by a set of shared values that guide their actions and behaviours: 

TRUSTED

We gain trust by being honest and keeping our promises. We are respectful and sensitive to our customers’ needs

EXCELLENCE

We aim for nothing less than the highest standards in everything we do and consistently go the extra mile to exceed our customer expectations.

PROFESSIONAL

We adhere to professional standards, and as a result, our customers can have complete confidence in the services we provide

KNOWLEDGEABLE

We know our market better than anyone, but still, we never stop learning

TRUSTED

We gain trust by being honest and keeping our promises. We are respectful and sensitive to our customers' needs.

EXCELLENCE

We aim for nothing less than the highest standards in everything we do and consistently go the extra mile to exceed our customer expectations.

PROFESSIONAL

We adhere to professional standards, and as a result, our customers can have complete confidence in the services we provide.

KNOWLEDGEABLE

We know our market better than anyone, but still, we never stop learning.

Need help with a property damage insurance claim?
Contact Aspray

Our Services

Fire

Flood

Escape of Water

Storm

Impact

Subsidence, Heave and Landslip

Our Services

The fire fighters charity logo

The Fire Fighters Charity

Over the years, we have seen countless homes and businesses destroyed by fireFor this reasonAspray is a corporate sponsor of The Fire Fighters Charity and has worked hard raising funds through multiple fundraising activities and events, such as raffles, skydives and even the London Marathon.

There is a wealth of strength and resilience that goes into being a Firefighter, as some of our team found out when taking part in a charity Firefighters experience day. Testing their fitness to the max the day saw them undertaking relay races with hose pipes, crawling through tight “confined spaces,” and tackling blazes.

The Fire Fighters Charity exist to support the mental, physical, and social needs of all serving and retired members of the fire service, and we are proud to raise money for this much-needed cause.

“Every year we help over 5,000 members of the UK’s fire services community to access vital mental health, physical health and social support. We are almost exclusively funded through the generosity of our donors, so every penny of the funds you have raised will change someone’s life, whether allowing them to talk to a psychological therapist, to receive specialist physical rehabilitation, support in their own home or a helping hand in their local community. On behalf of them, everyone at The Fire Fighters Charity thanks you for your support.” 

Alan Knell

The Fire Fighter's Charity

The fire fighters charity logo
Fire Fighter Experience Day - Aspray AR extingushing fire

Offsetting our Carbon Footprint…
We’re Working on it!

At Aspray, we understand that everything we do impacts the environment and appreciate that there is still much to be done to improve sustainability and reduce our carbon footprint.

As a step towards offsetting the carbon footprint created by Aspray, our Managing Director, James, has spent much of his lockdown time planting almost a thousand trees in Lancashire.

A welcome sight for wildlife, trees remove carbon dioxide while releasing oxygen back into the air. In keeping with Aspray, trees also prevent flooding and soil erosion by absorbing thousands of litres of stormwater.

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